Im sure theyll jump in here with the typical installation/humidity/maintenance error nonsense. There are blotches on many planks. They do not necessarily represent the opinions of FlooringReport.com. If you search the web, there are countless cases like ours. Learn how your comment data is processed. Take a Look at Some New Ideas for a Warm Wood Floor, Get the Pros and Cons of Exotic Woods: Hickory, Cherry, Rosewood and More, Straight, diagonal, chevron, parquet and more. I dont understand how one can deem that this is not a defective finish when are not doing anything out of the ordinary and these issues are evident throughout. After installing the hardwood, you should put furniture on it after 1-2 days. privacy. Also, this hardwood is designed in a particular way so that it can bear maximum wear and scratch. The border would look more like you planned it where the different direction might look like an after thought or mistep although that depends on your space. In this part, we will see a brief overview of the Jasper Engineered Hardwood. Shortly after installation, I made the mistake, completely my own fault of course, of spilling some bleach I was carrying to the laundry room onto my new kitchen floor. The salesmen said 2 days is good enough, and we actually left it in the to-be-installed area for 11 days. Well, LOK what weve got in here. Per the email, it is actively been investigated with the supplier, and internally within BuildDirect. - A Complete Review. You can find out a little more aboutparquet flooring trendsin our advice and inspiration section. I was not sure what was being delivered. Complaint: ********on 5/29/20 I received this email from Build Direct stating this: **** **** *** * **** **** *** ******* *** ******* **** *** ****** **** ** ***** ** * **** ******* ****** **** ** *** ******* ** ****** *** ******** ** ******** ** *** ****** *** ***** **** ** ******* **** **** **** ******* ********* ****** **** **** **** ** ** ******** *** ****** ******* **** ****** ***** ** **** ****** *** *** ** **** ** ******* ** *** *********, For them to say wait until we approach the summer months and it should then even itself out? Removing this flooring would be an absolute nightmare and would require replacing most of the subfloor (no one will waste the kind of man hours needed to grind down the glue residue), and Im not even getting into the headache and cost of having to replace the baseboard and shoe molding (this was also purchasing and installed brand new, throughout the entire house, following the flooring install). Select which room your new laminate floor will be installed in, to see our recommended choices. The contractor and I opened one box to verify the color on larger pieces and waited to start installing the flooring installation after other parts of the remodel project were finished. Further, we have central humidification (2 central units) and I have 6 gauges throughout the home to monitor the RH; 35-50% RH inside the home, spanning the end of the summer (on the high end of that range) when the floor was first installed, in the winter months, and now in early Spring. BBB Business Profiles generally cover a three-year reporting period. I'm always willing to learn from the pro's. Furniture maybe, but not flooring. I do the microfiber mopping myself. I do not. Both firms have been informed that I will not pay for a loan I did not request. For full details please refer to Wood Floor Warehouse terms and conditions which also includes details of our in-store returns policy. So; 1. And just as what has happened to the rest of the house, after a short while started happening to these newly clicked pieces, the top layer started lifting at the top/bottom edges. Another good part of birch-made hardwood is that they are resistant to taints or stains. The top layer of this floor is a 3mm real oak veneer. Yeah! Full story: Its important I start with full history here before anyone thinks Im either new to flooring or BD, or have unrealistic expectations for budget flooring. So, it can be said that it has a place when it comes to talking about endurance. Thank you very. That was actually one of the first things I tried, back when I was first talking to them about this problem. Build Direct didn't have it, so I got that from ****** *********** here. This remains an ongoing investigation and there are active lines of communication open with the client to try and resolve this claim. I think the easiest & SUREST approach for you is to take some of the remnants from your "add-on" and have someone (your finisher) perform a sanding/finishing procedure that will GENUINELY get the samples to the point at which he/she is planning on attaining before stain/oil. I contatced the comapny and received no response we waited and hopedthe floors would possibly improve and they got worse. Laminate Floors: Get the Look of Wood (and More) for Less. Exactly. Id estimate that I would need to order 30% more material at the onset. Started using just a *slightly* damp (water) microfiber cloth, and this has had the same effect. These pics hopefully give you some idea of how it turned out, Ideas for transitioning existing wood floors to new wood floor, 3/4" wood floors or engineered wood floors, Merging old red oak wood floor with new wood floor, Add a Touch of Luxury to Your Home with the Jasper Modern Coffee Table, Sophie it looks like jasper is made in Canada, Houzz Pro: One simple solution for contractors and design pros. I highlighted all issues. Jasper hardwood floor refinishing can be accomplished in either one of two methods. We can only stress again that complaints of this nature take time to find a resolution. Installed it into a new build last year. The edges of the planks are extremely fragile, splintering and chipping *constantly* from socks, microfiber cloths, and vacuuming. I had sent them several pictures, and have sent more as the problem gets worse. Returns can be made to any of our store locations which can be found here. They also help us understand how our site is being used. Received Damaged flooring that looked like it had been repackaged several times and then dropped. I called BuildDirect and asked for a credit as I needed to order more engineered hardwood flooring to have our contractor actually make TRUE custom nose wraps and the manager wouldn't even respond or take call. She is on holiday for the next 2 weeks so has very limited contact but working with her realtor to pick this up. All our floors are direct from the factory to ensure the lowest price. Take this into account when considering what you think you are saving by ordering BD. We stock a large range of laminate flooring from the worlds best brands. The finish is hazy/blotchy/dull/inconsistent. Your Floors: Zebra, Tiger, and Teak Wood, Oh, My! To read the full article please visithow to maintain engineered wood flooring, 0% interest available at checkout, with PayPal Credit. NOTHING. Acacia is one of the hardest species of wood. Was promised they would leave no stone unturned in resolving this. Luckily though, replacing the damaged spot was as easy as unlocking the affected plank and fitting a new one right in it's place. Complaint: ******** I am rejecting this response because: I DID NOT apply for a Loan. Yes, these were his exact words, of course in spite of what he is willing to admit now. Tools and accessories to help with wood and laminate flooring installation. The company got back to me and said it was from the change of season and The vendor have said that as we approach the summer months, this should begin to even itself, it hasnt. Installation was remarkably simple - each wood panel had a series of interlocking tabs cut into the base of the plank making installation as easy as sizing, cutting and then assembling a jigsaw puzzle. We contracted and paid for an independent 3rd party ******** **** ******** *********** (****) certified flooring inspection company to inspect your floor. To be eligible to return a floor you must notify us by email within 14 days of receiving your floor that you would like to return it. I looked at one of the emails and saw it was a loan company. It also analyzed reviews to verify trustworthiness. Build Direct called to see if I liked the sample; I told them yes, I did but due to financial problems I was unable to purchase it at the time. Any contractors weve hired are always required to wear booties. Acacia solid wood flooring is becoming more and more popular with time as it offers great character and variation. We had it installed prefessionally by a company, 3 months after installing we noticed the flooring buckeling at the seams in several areas. Not a word about the cracks. Not only is it darker in color, it's a leas quality wood and gaps when you put the two pieces together. It is impossible to clean. We have a lot of open floor space on our first floor. 2. The floor was also acclimated as required; in fact, to err on the safe side it acclimated far longer than BD required. we had a professional company install our floors and they have never seen this happen in 20 years of doing floors. But before you buy a particular type of engineered hardwood, its better to get to know about any of them at first and thats why we are here with the Jasper Engineered Hardwood review. Hopefully they are very good, because if they are on a tight calendar, they won't have time for a do-over. Below, Ive itemized the numerous issues weve had with this floor- Major Issues: 1. The first thing we looked into were the humidity levels in the home. Your company is asking us to pay an additional $500.00 that you will arrange for an independent ****certified flooring inspector to attend on site to complete an inspection of the installed product. Everything gets caught. It is noted that the torn and splintering joint side edges are manufacturing related, however, they are within the margin for the manufacturers tolerances and warranties. 0% interest available at checkout, with PayPal Credit. They have also been told that the flooring delivered was not the flooring I requested a sample of and that I want it removed from my hoome. The savings are simply not worth the risk. But most concerning is this- would you trust this flooring to withstand sanding and refinishing? Yet Another Build Direct Nightmare Fully appreciate that we are in the midst of a pandemic and that there are more important things to worry about at the moment. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Excellent performance from Jasper Engineered Wood Flooring. I have a letter going out to all three credit rateing companies. We apologize that our flooring did not satisfy your expectations. We just want to be refunded the 1360.00 for the flooring as now we are going to have to pay for new floors and another install cost on top of this when this was not even our fault. It should also be noted that as per the manufacturers installation instructions, their warranty does not cover materials with visible defects once they are installed. AND I will NOT pay their **********loan. Hi there could you please reopen this claim the company came back and said that these problems with the flooring were site related and our fault? High quality skirting, architrave and beading. I will be closing the case with BBB too. Despite having so many good things, there are a few disadvantages of a birch-made hardwood. I do not believe in credit. I was then contacted about the delivery. -, Get 10% off all accessories when purchased with any floor, This site uses first and third party cookies to provide you with a great user experience. We have a lot of open space and large open areas are covered in blotches. We also offer the refinishing of stair treads, handrails, newel posts, rosettes and nosing using either method. Most recently, after many emails and calls, the VP agreed to visit our home to perform another inspection, and has been less than truthful about his observations. Each box was $59.99 but only 2 boxes arrived on April 23 2021 which was the arrival date. Interesting how Ive raised this matter multiple times and the answer I keep getting is that they are migrating their platform and reviews will be accepted soon. Reported to claims Mark S*********. Some of our most popular engineered flooring categories. This is something that has driven us absolutely mad since installation. As the making process of hardwood is a bit lengthy and toilsome, the price that you have to pay is pretty expensive. 3. We can only re-iterate after speaking to supplier that we believe the issues to be site or installation related, hence not covered by manufacturer's warranty. We have a high standard for our customer service and products. Acacia is naturally resistant to mold and mildew making it a perfect choice for those who have allergies related to these two. If so, please leave a comment and let me know. It is one of the most exotic products for floors, having a unique grain pattern with darker and lighter colors, which makes it the desired floor. HORRIBLE SERVICE. Check the current stock availability in your nearest store here. Over the last couple months, I have been emailing back & forth with them, to no avail. Choose your favourite to see all the solid wood flooring available in this style. It wouldn't. The installer also failed to follow the **** fastener schedule for installing wood floors. The finish is scraping off and cannot stand up to basic foot traffic. Select a colour to see all the LVT flooring we stock in this shade. They combine the luxury of solid wood flooring with technical advances to improve performance and efficiency. That rellay breaks the mold! Thanks for reading and good luck. Yes, it has a 3mm wear layer. To lessen this huge amount of physical exertion Rotovac came up with this excellent multi-directional cleaning wand, the Rotovac 360i Hi. If not, please tell me how I can improve this article. We are getting ready to install new wood flooring. In the exact words of the VP who visited our home, any floor can be passed and any floor can be failed. When installing a herringbone floor, we recommend allowing around 15 to 20% wastage. The planks have different and random thickness making installation impossible. Sincerely, ******** ********. Sorry about the long "tutorial" Best of luck let us know your results! And I'm saying (and proving) that it is. Im sharing my story so that others dont live through the same nightmare. If it is proven that defective material is causing the issues being experienced, BuildDirect are more than happy to compensate fully for the cost of inspection and also move forward with the claim. The combination of some planks being just fine and others affected by the issues noted results in an awful look, both under natural light and room lighting. The first method is what industry standard calls a Buff n Coat. By following this guide on laying engineered wood flooring you will avoid all of the common mistakes that we have seen many flooring installers make. In a time of complaint investigations, they propose me to hire a "independent" inspector (and i have paid for this inspection), but he just confirmed that "********* ***** * ***** ** *** **** ********* **********" which do not answer on my question - why we have new cracks appear daily ***** **** * *** ** ****** ***** ************** ** *** ********** ********Have 2517 sq. I tried to file a claim over the phone and I got a message saying they were experiencing systems issues. Maybe so, and Ive had this discussion with my installer. Then they asked what kind of underlayment was used. Thank you. THIS experience has been a nightmare ever since installation was completed, and continues to be as BD sends us on an endless loop of refusing liability, deflecting blame (installers, us, everyone but the manufacturer). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. First they tried to say it was probably a subfloor issue, however this is a large house and it was installed over four different subfloor types, and it's happening over all of them. That means, yes, there is a chance youre getting an amazing product to rely on when it comes to durability and strength. In fact, it is one of the easiest ways of keeping the floors clean. Also, the above comment could work but it depends on your flooring support system and whether you can find the same flooring. Unlike other online dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen for example. The flooring we order has grey veins and knots throughout and the stair nose molding DOES NOT. 30143, Cabin Rentals. Sent him around 30 pictures. I did not request a loan and there was no offer of a loan. Also fitting the click lock bill is the Jasper Hand Scraped line. Of course, I had no account number; I had no account. Select which room your new engineered floor will be installed in, to see our recommended choices. And you cant do that Is A Rotovac 360i Worth Buying? We hope that it will help you in your overall buying decision. Best of luck. Luxury vinyl tiles are very hard wearing, water proof and can sometimes be softer and warmer than regular laminate flooring.