Your picture showing red arrows pointing to Quetzal and Tucan is not right. Its probably one of the only reasons of why we might come back to this place. What is the difference between the Tucan and Quetzal? })(document, 'script', '//aff.bstatic.com/static/affiliate_base/js/flexiproduct.js'); Site Map Privacy Policy About Consulting, Have Baby Will Travel is a registered Trade Mark 2007-2022 All Rights Reserved. Aside from Mexican night (which probably had the best options available), the desserts were the biggest disappointment: they kept recycling the same few (and lame) desserts over and over. My two year old son had fever and he started having rash and bumps with Blisters on all of his hands, arms and legs then he started crying whenever he put something as food in his mouth. 2 Fracc. I feel there is definitely room for more and the hotel could position them a little closer to the beach and pool areas. Why not check out our ultimate 1-day guide to Cozumel, dont skip this island, its simply stunning and SO easy to get to. If you hear rustling in the trees be sure to look up and catch a glimpse of these beautiful animals unique to this part of the world. Winner! :), The staff was very friendly and accommodating, Staff very interactive and nice. Pools There was 4 pools at this resort: a small kids pool, a small adult only pool, a sports pool, and the main pool. The desserts could have been better and would have liked beer other than Dos Equis or Corona. Inspired by the regions rich history and incredible natural beauty, youll find multiple stunning locations for your ceremony. Customer Service is very helpful, and will be there to assist with your every need should you need it. Dont take the chance. This January I spent 2 weeks in the Mayan Riviera with my husband, 6 month old daughter, and my 3 siblings and their spouses (no other children). Luckily I had brought a crib sheet from home which was much softer than the hotel linens. It truly is the epitome of Caribbean bliss! Vacations are more than just working your way through the all-inclusive cocktail list (although desirable) they are about reconnecting with nature and rekindling your spirit, and I definitely feel this is something you can do if you decide to choose this hotel. My brother was disappointed by the food, but like I said before, my family is picky. Many things didn't make sense, such as, there would be a tub of Nacho Cheese next to a bowl of fruit salad but no chips anywhere. Very helpful! The Iberostar does have a Kids Club, but since my daughter was only 6 months old we didnt use the club at all. Along 5th Avenue, you can experience vibrant nightlife, an array of different shops and restaurants. The wifi was lightning fast and available everywhere, including the beach! Have beautiful day! My husband and I highly recommend Iberostar Tucan/Quetzal. This place was amazing. // ]]> Corinne McDermott founded Have Baby Will Travel to inspire, motivate, and help families travel with babies, toddlers, and young children. Im am wanting to plan a wedding here in April 2020. The location of the property is an absolute bonus, your a stones throw away from downtown Playa and the beach at Playacar is simply stunning. If you stay at Tucan do you have access to other Iberostar hotels, too? And I stepped on a bee outside the dive shop. Iberostar left great memories with all of us. I already knew a lot about this stunning hotel, but there is always more to find out. I didnt participate in any of the daily activities but my siblings did do a few. I got a massage on the beach (awesome birthday present from my hubby!) Hey Trish, thank you so much for reading my review and for leaving your comments. In comparison to other hotels in the area, the day pass rates are extremely good value for money. s.type = 'text/javascript'; Just fyi downside is the shortage or poor management of beach chairs. Its particularly nice to mix things up if you are staying for longer than 7 nights. I truly enjoyed walking from the room to the beach every day, as the surroundings are beautiful and the sounds of the birds, monkeys were surreal. Your email address will not be published. For one, youll encounter real ruins that existed during the Mayan era. Other guests did the same and upset on how it was handled. Its the perfect resort for families because there is so much to do, the hotel has great room options, and its affordable. The whole hotel needs to be updated but the staff is amazing. The facilities were worn out for a five start resort. Were the experts when it comes to weddings in the Riviera Maya and we can help you start planning and organizingyour destination wedding in Playa del Carmenat the Iberostar Quetzal today. If you have teens and are worried about how to keep them occupied during your stay rest assured there are plenty of activities happening all day, every day, for guests over the age of 12. Summary We had a fantastic vacation at the Iberostar Quetzal and Tucan and would definitely go back in the future. If you are just passing through and wanted to check out this hotel for yourself day passes are available to purchase. Have a wonderful day. On the days that our whole group planned on staying by the pool I would reserve one ofthe cushioned platforms in the morning (since my daughter had me up by 6 a.m. everyday). Not all of the hotels in such close proximity to downtown Playa del Carmen have such a great beach! There was what it seems a blood stain on the bed. Next time I wouldnt bother paying extra for Option Plus, since flying with a 6 month old didnt really give me the time or desire for the extra glass of wine and we didnt even open our comfort packages until we got home! Thanks! I recommend you book your hotel and plane together through us. Ave. Xaman Ha Lote Hotelero No. Examples..I'm a drinker, especially when on vacation, my previous experiences at other resorts would have a mini bar in the room, when I say a mini bar, it should have at least a few choices of cheap liquor available, this resort had a refrigerator with 6 beers, 4 cokes and 6 bottles of water. These were nice and provided a lot of shade and a soft place for my daughter to play. If so, any tips? On the way home my daughter was refusing to nurse in the tight seats and the flight attendants let me use their staff row at the back of the plane to calm her and feed her. I will note your feedback on Iberostar back to our travel advisors to investigate further. That is amazing news! The Air Transat staff was great on the flights. Be careful when choosing your room as one of the rooms on the Quetzal side (room 2911) has a disco immediately next door. Every morning they raked the sand and wiped the seat cushions. If you truly are an animal lover why not bring a pair of small binoculars on your travels to admire the monkeys up close in their natural habitat. It was waste of money and time. We found that the room was not done at 4:00 pm and needed to call for service, the food is awful in most of the places, the Mediterranean restaurant is very good, the Italian could be one of the best , but they don't even know how to open a bottle of wine, very unprofessional. In fact, many facets of this all-inclusive hotel is an ode to Mayan culture, from the architecture boasting palm tree leaves and limestone to the statue replicas of Mayan gods, each telling their own story. Unsanitary was a big part of the issue. Its perfect for travelers who are eco-conscious. priceline.com is part of Booking Holdings, the world leader in online travel & related services. Entertainment was also a lot of fun and my friend and I particularly enjoyed the musical night, where they enacted scenes from different musicals (Moulin Rouge, Chicago). var s = d.createElement(sc), p = d.getElementsByTagName(sc)[0]; I was just wondering about the accessibility of this resort. Way too bumpy and too many stairs. They are teens and like to ride floaty things in the waves. Up to 25%! Which mean you can enjoy all of the facilities they have to offer, food, activities, pools etc. Who says you cant keep your fitness goals alive while on vacation if youre staying more than a few days? A lots wild animals in the surrounding. , PlayaDelCarmen.com 2020 | All Right Reserved. Why not reward yourself with a full body massage? Hey Karen, great question. It feels unspoiled and untouched, shaded by glorious Caribbean palm trees. Roughly around 35 minutes from Cancuns international airport, it also makes it convenient for international travelers. We were moved from building 19 to building 24 which was lovely! Walt Disney World Rides for Babies & Toddlers. Like I said before, the rooms towards the front of the resort can be a bit loud, especially the rooms near thetheatre. Katerina, Hola Katerina, it was a pleasure to read your comment this morning. In the evening, the hotel hosts live shows and music for guests of all ages. The Buffet was very substandard. Probably more that I cant think of now! Room service was prompt and housekeeping had a nice lil surprise waiting for us each eveningchampagne, bed of roses, etc. Food This resort has 5 specialty restaurants in addition to the buffets: Japanese, Italian, Mexican, Tropical and Steakhouse. what is the seaweed situation at this beach please ( usually stay in hotel zone for this reason). Playa del Carmen enjoys direct access to the ferry port meaning its never been easier to get there and its cheap. The food was often quite bland; some people seemed to enjoy it, but my friend and I prefer spicy, flavorful dishes and were quite underwhelmed with most meals. Entertainment The entertainment staff at the resort were very friendly and spent time socializing with the guests in between activities and the evening show. It genuinely feels like a personalized and sincere service. At the Iberostar Quetzal, you can work out in a fully air-conditioned area to your favorite music. Im so happy you found my review helpful. I stayed with my fiance, his daughter and my sister at Iberostar Mojito in Cayo Coco Cuba in 2014. Reach out to us, toll-free at888-537-9797orcontactus@playadelcarmen.com. The staff wiped them down okay, but I went over them again with sanitizing wipes (great investment at Wal-Mart by the way!). The crib was not bad. Great staff, great property, great food, great music, great vacation. The rooms were very dated, not great. They house 350 guestrooms, including a number of junior suites perfect for larger families who usually struggle to get the space they need to accommodate all children. Our travel agent had also requested a crib for our room and I asked reception when we checked in. The resort is situated in a very dense jungle with Howler Monkey's, Peacocks an a very large and cute rodent type animal that I cannot remember the name of. Can you clarify? we paid so much money and arranged this vacation for so long with two little kids. With its open-air ambiance, woodsy dcor and warm colors, youll feel like youre always at one with nature. This 5 hour outing turned into 8 and left us feeling duped by the hotel rep. Hey Jim, so sorry to hear you were disappointed yes the seaweed has definitely been an issue but the state has invested in major cleanups this week so it should change going forward. The resort is family friendly and well kept. All in all, I LOVE this hotel, however, things I didnt like include the positioning of the wheelchair accessible rooms. Our travel agent was supposed to book us in the buildings near the dive shop and far from the loud theatre and disco. The property issecluded by lush tropical jungle (which is exactly what you want on a Caribbean getaway) but surprisingly only minutes away from downtown Playa del Carmen, or Playa as its locally known. I would definitely recommend getting the ferry across to Cozumel in the morning to experience Iberostar Cozumel. Youll be able to enjoy all of the hotels facilities, plus eat and drink as much as you like. Walking along the sand here in Playacar is the perfect place to unwind and enjoy your vacation. The staff was always friendly and helpful. Result was two sick kids with HAND FOOT MOUTH DISEASE which was diagnosed by our doctor In USA When we got home we took them to URGENT CARE. Your stay at Iberostar Quetzal includes complimentary access from 9 am 6 pm to these Iberostar Resorts. Snorkeling was 20 minutes, paddle board connected to boat in middle of ocean no lessons on beach as had been sold to us the left for 3 hours to shop in Isle of Muceres to find our own beach. If you need any assistance at all booking any tours of activities with your group nearer the time be sure to contact me at sarah@playadelcarmen.com and I will see what I can do for you, and give you any extra advice you may need. I was told that the crib would be brought to the room right away. I have issues with seaweed ( allergies) Never ever will go there. p.parentNode.insertBefore(s,p); My sister got bit by something on her legs maybe a sand fly? This is very much a children oriented hotel, maybe I should have read more into the details of the resort, I don't want to spend the time doing that now. One of the things I really like about this resort is how green and lush it is. I tried to email but the email doesnt work. As neat as it is to walk through the jungle and see monkeys and peacocks, it was nearly impossible to get through it with a stroller. We stayed there last year and found it to be a great resort. Instead of having a section that would normally have ceviche and fresh seafood, they would go the very cheap route of having bowls of different kinds of Jams for toast even though it was lunch and dinner time. The cocktails were not great, either. The dive staff was excellent and the prices are good. My younger brother was really friendly with some of the entertainment staff and so he ended up going to almost every show and he enjoyed them all. I'm glad I didn't. At this hotel, you can enjoy the privilege of one of Playa del Carmens most celebrated beaches, Playacar! The location and layout of the resort was nice. He spent most of the time in the kids pool area which didnt seem very clean. Ouch! Do they have water chairs or zero entry pools for those in wheelchairs? My parents had been to this resort before and found the rooms at the front of the resort far too loud. They have all the equipment you could ever need. I didn't want to put him/us in that position. I felt like the waiter was acting a bit irritated by all this and he never returned to clear our plates or offer us dessert. Nature lovers will enjoy the rooms overlooking the jungle and flamingo pond. This guest did not leave comments about this hotel. However, I am 98% sure the hotel has premium alcohol and a swim-up bar. There is a Dressel Divers scuba diving shop right there on site. Exact hotel, airline and rental car company are shown only after booking. Your feedback will be useful to other potential guests thinking about staying here. Can you tell me if the Iberostar Quetzal has premium alcohol and does it have a swim up bar? But our daughter refused to sleep the whole flight (both ways) so if you have a good sleeper the bassinet may be good for you. I am staying with my family at this resort and getting married in May 2019. The main pool was huge and never seemed too crowded. All material herein 1998-2018 priceline.com LLC, all rights reserved. Entertaining team is probably the best I've ever see, proactive, smart and fun. The only benefit to the Option Plus in our case was the quick check in at the airport. For more on what to expect be sure to read our 5th Avenue shopping tips. I found that you could leave the resort and walk several blocks down the road for a liquor store. google_ad_client = "ca-pub-0842505543779375"; /* 300x250, created 4/13/10 */ google_ad_slot = "3791580385"; google_ad_width = 300; google_ad_height = 250; Love all the wildlife. Iberostars luxurious Quetzal Resort proudly boasts unparalleled, all-inclusive tropical luxury, making it the perfect location for your special event. We were there as a family with a 2 year old and a 4 year old for a week my little son got sick in the middle of the vacation I think there is only one per plane so if you want it you have to book your seat early and request it. The food was overall okay. I will pass it on to our Travel Advisors too here at PlayaDelCarmen.Com, We are staying at this hotel in end of July just want to know how far is this to explor park. Its stunning. If you want to experience a true tropical getaway while simultaneously not being too far away from the heart of the action in downtown Playa del Carmen, keep reading! From scuba diving and kayaking to tennis and yoga, and even archery and air gun tournaments there is something for everyone in your family. Sign up for email-only coupons, special offers and promotions exclusively from Priceline. Very limited area was cleared for guest to go in and the water was dark brown leaving guest getting hurt on the sharp rocks below they could not see. The accessible rooms have roll-in shower stalls which are a lot bigger than the regular rooms and have smooth entrances. We can get you the best local deal as well as organize transport logistics for you no problem. I love Riviera Maya and I am very excited to see resort what goes nicely along with all animals and nature. The Iberostar Quetzal is mostly accessible, and you can get everywhere just not by the direct route. Because of the noise people often request a different room. Are you seeking a good, HONEST, Iberostar Quetzal Review? PRICELINE, PRICELINE.COM, NAME YOUR OWN PRICE, EXPRESS DEALS and TONIGHT ONLY DEAL are service marks or registered service marks of priceline.com LLC. If you like swimming in the ocean there is minimal outer reef break here so float away to your hearts content while enjoying the natural lull of the waves. s.async = true; The modern spa at Iberostar Quetzal provides the ultimate pampering experience. Iberostar Quetzal and Tucan, Playacar, Mexico, Iberostar Quetzal and Tucan Official Site, PLAYACAR: IBEROSTAR QUETZAL and TUCAN January 2012 Karina & Family (baby aged 6mos.). Youll also be in close proximity to Tulum, Puerto Morelos, and the fabulous diving and snorkeling opportunities off the island of Cozumel. I asked all over the resort if there would be somewhere to get a bottle of Vodka to no avail. I was so scared I havent seen anything like this in my whole life I talked to the doctor who is hotels staff she said she cant do anything besides giving benedral . They clearly skimp out on ingredients, and the cakes were often super dry (e.g. Loved the flamingos, swans, monkeys and peacocks all around. We could hear every person who walked by our door, but luckily we brought some white noise to help our daughter sleep through it. Food quality was below average. And what we hear the Hotel dosent take any resposibility. If you are having trouble deciding whats best for you and your family call one of our agents on our toll-free 888-537-9797 number for expert advise. If you are going to get a massage, make sure you are clear about which type of massage you want and what price you are being charged. There was a bit of a mix-up with our reservations when we got to the resorts reception. Since this site was so helpful in planning our holiday and easing my stress about traveling with my daughter, Id like to pay it forward in hopes that this review will help another family! We faced a cute little lagoon area and the balcony was fairly private. In terms of entertainment and leisure, the Iberostar Quetzal has it all! They will not allow you to make a plate to take to your [Link Redacted] just wanted to have a pleasant dinner in my room with my wife, I ended up one night after finally becoming so frustrated with this policy, ignoring the greater at the entrance and walking out with a plate of food while she tried to make me return the plate..I know that is rude of me however if I payed for a all-inclusive resort, not in any way cheap or economy, I should be able to bring a few donuts and cookies back to the room. The scuba diving team is one of the best!!! Here, you are free to roam here day and night. and I believe there is an indoor spa area as well. I was impressed by the range of delicious local and international dining selections at the resort. From what I recall there was water aerobics, yoga, zumba, darts, and beach volleyball. We sat and made reservations with Concierge for each night only to be turned away on our second night from the Brazillian Steak House. Great review! The shared pools with the Tucan property encompass acres of water. In between both properties, Tucan and Quetzal, you will find a large jungle section with a nicely laid out stone pathway running through it. The staff was amazing. The staff couldn't be any nicer; always extremely kind and ready to assist. Your review is impressive. Hey Cheryl, the seaweed situation in Playa is pretty good right now. Also, is there any night entertainment, like a show or anything? Hey Lore, reach out via customercare@playadelcarmen.com or alternatively you can get at me directly via sarah@playadelcarmen.com I hope that helps. I only made it to a couple of the evening shows, but the ones I saw were really good. The food and restaurants (including main buffet) are really great. Hey Randall, thanks for pointing this out to us :), weve updated the picture. Food was good, better than expected. Do you know if the beach is accessible by wheelchair? There is a specialized activities pool, a quiet pool for adults, a kiddie pool, and an aqua-bar. You could even live it up at the resorts very own Mask Disco! There is also a spa at this resort. I hope that helps. As a nursing mom I found it nice that most of the dive locations are within 15 minutes of the resort so I could feed my daughter before leaving and be back before she was hungry again. s.src = u + '?v=' + (+new Date()); Sarah, we are planning to book hotel and plane tickets together. I enjoyed our ocean view suite and how close it was to the main pool and lunch buffet. So your kids never have to suffer the devastation this little man had to endure *rolls eyes*. Food quality for the special occasion. If you ask me theres never been more of an incentive to work out. great range of food asortiments, great big pool, lot's of nice activities all day, great shows in the evening, kayaks available for free 1h / day. This means families staying at Iberostar Quetzal can take full advantage of both the resorts. Im part of a team of agents here atPlayaDelCarmen.com. We paid extra for an oceanfront room and feel it was worth the additional cost. We ended up just using it to hold her toys and our unopened mini wine and champagne bottles. Is one better than the other? It was sturdy enough but the mattress was very thin and they didnt have sheets to fit it. Great service and excellent food. My parents, on the other hand, only liked a couple of the shows. Prepare to be wowed and dragged from your seat to the dance floor during your stay. There is nightly entertainment, and also a disco on site. They used queen size sheets folded up and tucked in. There is nothing more relaxing on vacation than to open your patio doors in the morning and be greeted by all the truly beautiful sights and sounds of the lush Riviera Maya. We are traveling as a family of 3 with a 5 year old. Cocktails are delicious. You can stroll alongside ponds, lagoons, and caves all while enjoying natures soundtrack around you. Instead we had been booked into the building right next to the lobby. We took the outer paths everywhere we went which was fine but took a little longer since the jungle paths were more direct.