Orange Owl (Pty) Ltd t/a Crystal Fusion, Whilst Orange Owl (Pty) Ltd t/a Crystal Fusion, To the full extent permissible by applicable law, Orange Owl (Pty) Ltd t/a Crystal Fusion, Any information collected is used solely by Orange Owl (Pty) Ltd t/a Crystal Fusion. The Crystal Fusion process molecularly bonds to the glass, creating an ultra-hydrophobic surface. Lets chat Honda interior, mods, and more! The company should reach out to me and make good what is on the warranty agreement. I filed a report the first thing the next morning. Save as set out in these Terms, Orange Owl (Pty) Ltd t/a Crystal Fusion SA makes no representations and provides no warranties or guarantees of whatever nature regarding the range Owl (Pty) Ltd t/a Crystal Fusion SA Website, its availability, content and/or the Services. For a better experience, please enable JavaScript in your browser before proceeding. If the contract terms are followed, as specified on the document included by the customer, the damage should be called in to Crystal Fusion and not handled by the Dealership as was in this case. I contacted Crystal Fusion to file a warranty claim on my windshield on Tuesday September *, 2019. Need to find out how to pamper your new MINI? Additionally, this past weekend was a holoday and our local office was closed Monday. International Association of Better Business Bureaus. More than just a coating that can peel and blister over time, Crystal Fusion molecularly fuses with glass to form a hydrophobic barrier. See below for job opportunities at Crystal Fusion. I told her that I purchase a vehicle from Lexus of Richmond and I wasn't sure how the warranty was registered however I am the owner of the vehicle. Crystal Fusion offers a product warranty which helps protect windshields from small road debris. Where applicable, you agree, in terms of Section 42(2)(d) of the Electronic Communications and Transaction (ECT) Act 25 of 2002 that the services begin with the your consent before the end of the seven day period referred to in Section 44(1) of the ECT Act. Additionally the windshield must be ordered and at times takes a few days to secure. For a better experience, please enable JavaScript in your browser before proceeding. Our product application helps resist damage to the windshield, however it does not prevent damage. The information, content, services, products and materials published on the Website, including without limitation, text, graphics and links are provided on an as is basis. Earlier this year, I got a crack in my windshield and called into the claims department. Additionally, Crystal Fusion made a Good Will offer to pay the customers insurance deductible of $500. any failure, errors or delay in receiving or acting on your Instructions; any failure, errors or delay in making available or transmitting Confirmations. Within several hours I had a large crack across a portion of the glass that continues to spread and now covers the majority of the ** and poses a hazard if left untreated.Crystal Fusion was contacted immediately to set up the claim and photos were sent and claim was approved by *************************, ********************** I received a call several days later from ****** in ******* to tell me they received the claim paperwork and would order the ** and then find someone in my vicinity to replace the **. This is not a covered claim according to the contract terms. any errors, omissions or corruption of information including any errors that may occur as a result of changes in applicable legislation and/or any inaccuracy or error; any virus or any illicit or malicious computer system program that attaches itself to and infects, corrupts or destroys other programs or systems; any unauthorised access by third parties to the. If the glass guy had that kind of time, he would have been able to schedule the work sooner. The windshield was not cracked whiles the car was parked at the airport I told the rep the incident occurred on my way to the airport but I did not realize the severity until my return from a two day trip. to Go, Improves clarity and visibility to extend driver reaction time, Deflect small road debris to reduce damage to glass, Protects against acid rain, corrosion and mineral buildup. Please reevaluate the method at which you're processing claims and ask future customers clarification before drawing your own conclusions. MNLrl+C-ay3Getx4:`,n p7s~@ >]5h6,+B?W@-{7XkI^S/z2_no& |%b_m_Le~N&T?>u Water runs off instantly no windshield wipers necessary! They then asked I submit proof the work was done on a holiday. They try to find a work around and manipulate ambiguous statements for their own agenda instead of calling to clarify the situation, and after hours of waiting and multiple phone calls we finally came to a solution that could have been solved with a simple phone call on the front end. Not by fusion as they made no effort to return calls or follow-up with the dealership. The following activity on or through the Website is expressly prohibited: Any non-personal or commercial use of any robot, spider, other automatic device or technology, or manual process to monitor or copy portions of the Website, or the content contained therein, without the prior written authority of Orange Owl (Pty) Ltd t/a Crystal Fusion, The collection or use of any listings, descriptions, or price lists from the Website, for the benefit of a competing merchant that supplies products comparable to those offered on the Website; and<. The Don Brown Chevrolet Service Center is proud to offer our customers Crystal Fusion Protection. I told the that the ** is deteriorating quickly and is of great concern since I must drive to work. We are sorry to hear of your disapprovalwith our process. Orange Owl (Pty) Ltd t/a Crystal Fusion, All content included on this web Website, such as text, graphics, logos, buttons, icons, images, photographs, audio clips, databases and software (the Content), is the property of, or used under licence by, Orange Owl (Pty) Ltd t/a Crystal Fusion, Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, except as permitted by the fair use privilege under the South African copyright laws or without the prior written permission of Orange Owl (Pty) Ltd t/a Crystal Fusion, You are expressly prohibited to mirror any content, contained on the Website, on any other server unless with the prior written permission of Orange Owl (Pty) Ltd t/a Crystal Fusion, You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website so long as the link does not portray Orange Owl (Pty) Ltd t/a Crystal Fusion, All trademarks are the exclusive property of Orange Owl (Pty) Ltd t/a Crystal Fusion. Strengthens and protects glass to resist costly chips and cracks. PLUS, Crystal Fusion Protection is environmentally friendly. The guy told me if we did both hed cut a deal and charge $1800. The treated windshield micro-beads water and protects against the elements. South Africa, Privacy | Terms and Conditions | Disclaimer | Job Opportunity. I do not recommend anyone wasting their money on the Crystal Fusion warranty. More than just a coating that can peel and blister over time, Crystal Fusion molecularly fuses with glass to form a hydrophobic barrier. I've never heard of the product. Get some free cookies and coffee and see what it's all about before dismissing them. I use PIAA silicone wipers (, 2015 Acura TLX V6 Tech (P-AWS), Black Copper Pearl. hbbd```b``f >dQ~`RD)`"}"@\"b;H`[$-$&``3&4dWmHR 2&/g`9{ *Y endstream endobj startxref 0 %%EOF 88 0 obj <>stream is there a limit to the amount of times windshield will be repaired/replaced during the contract? I have it on my vehicle. tlxforums.com is not in any way affiliated with Honda Motor Company. I was able to finally speak to someone at Fusion on 9/** at 3:30pm and told her who to send the claim to at the dealership. Manage Preferences - That just tends to delay the claim further. TLX Forums is the premier owners club community for everything related to the Acura TLX. each state has their own cancellation policy. Well show you how being an agent is significantly beneficial to your agency. Once I did get the glass guy, the truck and me in one place, they were closed. They handle all claims called in for repair. `*fNgbg">/q(0q>T'::op*^J|\z'2rGzQXC_{t8o[| N endstream endobj 41 0 obj <>stream I had it on my Tundra and it easily paid for itself - especially since my insurance only covers free repairs but requires I pay the deductible for replacements. If you disable this cookie, we will not be able to save your preferences. Allows insects to be easily washed away It is not backed up by a reasonable company, and seems more like they are looking for any excuse to avoid payment. The Clear Choice for Windshield Protection. S_2MUW4)[Bkok,1TOY*RGeG EvLxz/$8^D,j2QH&C|cSi>vXMF 9/W%S{s"LzNdN\=>REB(fB0}8!daBFGbUFML f]N:8yY!~ Any use or action that imposes an unreasonable or disproportionately large load of traffic on the Website, or otherwise interferes with its proper and timely functioning. Unfortunately, I did not experience this through the claims process. After 4-5 phone calls to get details on how to proceed, and then waiting for the local dealer to get the glass in, the work was arranged to be done 7/*. I wish they had just told me up front that the only real supported way to get the work covered by the warentee done was through their provider. If it's free and the dealer applies it, it may be worth getting done. Our number one priority at Crystal Fusion is customer service, we apologize for any inconvenience this may have caused. %PDF-1.3 You hereby consent to the exclusive jurisdiction of the South Gauteng High Court of the Republic of South Africa in respect of any disputes arising in connection with this web Website. On 5/18/2022! I see there were a couple initial calls made originating on Sunday September **** and then a second on September ***. All is good until they tell me I have to apply their product to keep my warranty good. ?~~p. This glass treatment is able to improve your windshield by bonding with the glass at a molecular level. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. As a dealer, you want to provide services that offer value to your customers. For a windshield ultra-hydrophobic coating that protects and clarifies your vehicle glass, choose Crystal Fusion for car glass protection. When we think of glass, we think of a surface thats perfectly smooth, clear and transparent. Damage must be incurred from road debris while driving on a public street or highway. As of today at 12:42 EST, the customer was contacted by the Glass Repair Shop prior to this complaint, and an appointment has already been set with the customer to have the windshield repaired/replaced. As we were signing all the paperwork to take our new 2021 Palisade home, the dealers finance guy tried to up-sell me on the First Extended warranty, which takes the bumper to bumper up to 10 years/100k miles. The customer clearly stated that an object fell from an overpass and then cracked the windshield. Furthermore, they told me to pass the buck to my insurance company. Only after I got involved by calling the dealership and fusion was progress. PalisadeForum.com is not in any way affiliated with Hyundai Motor Group. xY,qIbyO2+Y, ] @7UOOwW{zz?G~t=y_]._at3?a}_k?_Ox_o_ch5r,~BiVOoaD|DyF!_e)~]Wa>/>|?d In the report, I stated that "the object came from the overpass." Which I did. You also remain responsible for ensuring adequate protection and back-up of data and for taking reasonable and appropriate precautions against viruses and other malicious programs. I love the product, still using factory wiper blades. Hyundai Palisade General Discussion Forum, The Fora platform includes forum software by XenForo, Hyundai Palisade Complaints, Issues And Problems, Hyundai Palisade Dealers, Prices And Orders, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada, PalisadeForum.com is an independent Hyundai enthusiast website owned and operated by VerticalScope Inc. Cookie Policy - The complaint is resolved, however, not like Crystal Fusion indicates. If that was the case as the say, why did Crystal Fusion wait one whole week and did not contact me as they promised. Any of you know what this is or if it's any better than Rain-X? Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. As mentioned, we follow the Terms and Conditions noted on the warranty signed by you. Makes ice and snow much easier to remove This high definition glare reduction windshield application is perfect for when youre driving in less than ideal weather conditions such as pouring rain, snow, hail, etc. I specifically had a moment that Crystal Fusion admitted to not doing what they should be doing and I'm glad it is on the record. Cover for windshield area to keep pine needles out. Advertising - Big price tag, like $2500. Crystal Fusion has a partnership with IAS, the Administrator of this policy. I had multiple phone calls with them explaining that it was not the overpass. The five year repair/replacement warranty was purchased in 7/**/2016 when I bought my truck new. 1, aV'@Z"sp3abQd6aff\.+'xAtcEsugd7bga(@Uc.fN g` _~S endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <>stream At $500 I would take it - but then again I do a lot of driving where windshield damage isn't uncommon. huh, never heard of it. 5 year warranty on windshield if I get it, no questions asked. Unlike insurance, it does not warranty glass breakage from falling objects. Visit our agent page for more information about offering our patented product. I am sure once the Palisade has been out longer the price of the windshield will come down as soon as the aftermarket ones start becoming available. JavaScript is disabled. I called the dealership and they had no record of Crystal Fusion contacting them. Crystal Fusion does not contain wax-based chemicals which cause yellowing, streaking and uneven windshield wiper blade wear. Send us your details below and one of our consultants will contact you with further information. We attempt to facilitate the process as quickly as possible, however at times it falls out of our control. No one answers the phone and no ones returns my calls. In the event that any of the terms of this Agreement are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable. She followed our protocol in contacting the Glass Repair Facility (not the Dealership) for contact with the customer. As a result, water beads up and rolls away, and small road debris ricochets off. You must log in or register to reply here. The Fora platform includes forum software by XenForo, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Own reliance Your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website and your use of and reliance on Website Data or any part thereof is at your own risk. The advantages of Crystal Fusion technology are perfectly clear In some cases we are at the mercy of availability of the new windshield as in this case. The windshield has been replaced on June 8, 2021. Called warranty to set up claim. We offer an excellent Customer Retention Program (CRP) that makes everything easy for you. So instead of dealing with my claim, Crystal Fusion Technologies has remained non-communicative. Achieve this goal by offering Crystal Fusions glass treatment. Dealer is asking if I want Crystal Fusion windshield treatment? At this point, I dont believe I bought a real supported warranty. Find out why so many customers enjoy Crystal Fusion, our ultra-hydrophobic windshield protection treatment. Again, they fail to meet their end of the agreement. Orange Owl (Pty) Ltd t/a Crystal Fusion SA will do all that is commercially reasonable to protect such personal information from unauthorised use or disclosure. It is not safe to drive my vehicle right now and, after reading some other comments, I am filing through insurance now. My business I do warranty work and not once have I ever dropped parts and told customer to do it. hb``b``e`a`8vAX6500 'ap!>/u"7?p/'_l -;o. M/ {'ru-,gZ7zTNnnS _8WWg(Evu+ ?_oSR/hkb9 rp] But waited till I reported the matter to BBB before responding? Is anyone being offered Crystal Fusion for their windshield when buying a new JK? Crystal Fusion - Worthwhile or Snake Oil? Can I scotchguard r56 alcantara recaro seats? As with any warranty, there are specific Terms and Conditions which must be met. I spent hours on the phone with them trying to take the right steps, and even after following them, was denied the coverage I paid for. Unfortunately there may have been a breakdown in communication between the glass shop and the customer, however we were not aware of this. I'm not a huge fan of extended warranties but I am also able to do most repairs on my vehicles if they are out of warranty so I guess that is something to consider but I would shop around and read the fine print as that is usually how they get you when buying something like that. )9wZ~; \2uy#0m<> Significantly reduces Night Glare But, at the molecular level, glass is porous with microscopic hills, peaks and valleys that refract light and collect tiny particles. I want a refund for the garbage glass coverage I paid for. Crystal Fusion enhances and protects your windscreen. I actually left a message on 9/*/19 and filed by email on 9/*/19, while no one returned my call or email, I opted to call again and was able to speak to someone who took all my information down and indicated that someone would contact me the next day to look at my windshield. Are you interested in becoming a distributor of our windshield coating treatment? Waterless product that liquefies the dirt off your vehicle-saving water. **************** contacted our Crystal Fusion claims center regarding a crack in his windshield. See and experience the difference by contacting us about our windshield protection treatment. Easy to use spray and wipe product. Then he mentioned Cristal Fusion, which is a treatment for the windshield and covers repair or replacement, a $410 list price. Our Name has changed from Imperial Select to Motus Select. Her name is ****** ******. The results stand for themselves! Not to mention but this is a chemical which calls for gloves and not closed quarters. It helps the painted surfaces of the vehicle stay cleaner for a longer period. Your safety is our concern, for more information on Covid-19 visit the official, Priced For optimal website experience, please update your browser to. This will be, unless otherwise set out in the website Terms and Conditions, for internal use only. %PDF-1.5 % We now understand that was not acceptable to the customer, however we cannot authorize replacement or full re-imbursement under our warranty Terms and Conditions. Improves clarity and visibility to extend driver reaction time Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. They agree the ** is not stable enough to risk waiting much longer to be repaired and could cause a safety issue. They are unwilling to work with any other vendor besides safelite to replace the glass even though it is available through other vendors. We attempted to speak with the customer again, however she declined and hung up. We have contacted them regarding this issue and they stated the claim was denied for a valid reason according to the contract terms. The unauthorised submission, removal, modification or distribution of copyrighted or other proprietary Content is illegal and could subject you to criminal prosecution as well as personal liability for damages. Our ultra-hydrophobic windshield coating is specifically formulated for Automotive glass surfaces. BBB is here to help. We have developed a patented two-step application process that creates an ultra-hydrophobic and durable barrier. 1610 Attached is a picture of the damaged windshield that Crystal Fusion advertised and sold as "reinforced and unbreakable" with their protective coating. We just bought a new Cadillac SRX for my wife and the dealer is selling this treatment for $175. When I explained further, she said a supervisor would call me within 24 hours to have my issue resolved. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. I contacted ************************* via email and have not yet received a reply about the situation.I contacted the dealership where I purchased the vehicle and the Crystal Fusion warranty and shared the situation. is there any kind of required maintenance/re-application in order to maintain your warranty? It works much like any other wax treatment, except it isn't supposed to ever wear off or need a reapplication. I had Crystal Fusion put on a brand new 2011 Dodge truck I bought new. Millions of drivers around the world have enjoyed the features and benefits of a Crystal Fusion treated windshield for more than 20 years. The customer initiated a claim with Crystal Fusion on August *, 2020 for damage to the windshield of the covered vehicle. -Y.ph1#)k:J G.RA:s0 wu:U;EV= [|~*5UMdD AG m_VAQ0T=- "+" r1Wfz'fmT-BgCNGK1u[H@hW;MFV%q_-NX3iI{1- =4 RF/QA]"R% I was told I will receive an email by the end of the day providing the next steps. Crystal Fusion is unlike any product available in stores or on-line. Get ready for the road ahead with Crystal Fusion. I use RainX which I apply myself every 2 months or so. In order for the BBB to appropriately process your response, you MUST answer the question above. You can find out more about which cookies we are using or switch them off in settings. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.