I'm very disappointed at their quality and would not recommend. California residents, see our So I contacted customer service to see if we could fix this some way (like a shipping label) so I dont have to drive 2 hours just to return them but NOPE! I still wanted the pants so now I can re order them if I want. ColisExpat a trademark of the IMX France Group IMX France is a French group of companies which today specializes in parcel delivery. And it doesn't matter what you ask. Tracked it and found out it said return to sender. SO I WENT THROUGH THEIR CHAT AND WAS CHATTING WITH A CUSTOMER SUPPORT TAHJ H. I ASKED HIM WHY MY ORDER WOULD ARRIVE ON THE 20TH AND THAT WOULD MEAN 4 BUSINESS DAYS( EXCLUDING SAT/SUN) FOR IT TO ARRIVE WHEN I CHOSE OVERNIGHT SHIPPING. I did receive an expired discount code for my troubles. Sign up for Aropostale emails to get the latest styles & offers. Unfortunately there are no Aeropostale near me so I drove 45 min out of my way to exchange them for the right size. Delivery Date, Shipments to all You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. Please contact us immediately at 1.877.289.2376 with any other questions. I used to shop a lot at their stores. Your total shipping charges will automatically compute during checkout prior to the completion of your order. However, I have noticed that the t-shirts and cami's are often made from very thin material. I HAVE THE SCRIPT WITH ME AND I AM VERY MAD AT THIS CUSTOMER SUPPORT AS HE HAS NO MANNERS AND IS VERY RUDE. i usually do my holiday shopping on there and i wasn't able to do that this year. Thanks for reading, I'm out, So I got a package y pay like 25$ for express shipping I spent lik 265$ total and I got my package the next 2 days because I'm going on vacation and when I get my package and open it there's only a T-shirt and I'm like is this a joke or what?, I'm trying to explain everything and they are telling me they did send my 14 items but no and they don't want to replace my items not even a refund like nothing. Generally, you will have the option of upgrading your shipping method for faster delivery (such as 2-3 Day, or Overnight service). Report and dispute to your credit company, it's not right that this brand either takes forever to ship or does not ship at all yet refuses to cancel and still charges you. Every time I contact customer service, I leave disappointed. You must cancel the entire order. Have your Aeropostale purchases delivered. Claim your profile to access Trustpilots free business tools and connect with customers. I had to repetitively ask by email and phone the status and what what will and won't be sent. BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS). We offer several delivery options such as grouping parcels or insuring your parcels during shipment. Not Sell My Personal Information page. Keep this e-mail for your records. I am really worried that they won't be able to use them this year and next year they will be too small! This is unacceptable and believe they should not be doing online orders. Be careful when returning any of your purchases. With all three calls I wasted 2 hours of my time. I ordered on Aug 8th. I called Right away to make sure they send it to my billing address and was told to allow an hour for update. For Buy Online, Pickup In Store orders, this may mean that some or all of your order was not available for pick up in the store you selected. I feel like it's a scam Perpetrated by Aeropostale. Companies can ask for reviews via automatic invitations. Shipping: Buying 1 t-shirt can add up to $7 in shipping. *exclusions apply, Free Shipping Over $50 Or When You Buy Jeans, SIGN UP FOR AROPOSTALE EMAILS TO GET THE LATEST STYLES & OFFERS, Chat Clothing itself is of excellent quality and stylish. Do not order from them! Verification can help ensure real people write reviews about real companies. They have cancelled my order twice!! If there is no "Cancel Order" button, we are no longer able to cancel your order. Also when I tried to cancel the order, they told me they can send a request but can't guarantee it will go through. i have not received any confirmation on my order so do not know if it went through or if it charged me twice or more. You want to buy items on a website but it does not ship to your country? First of all, two months ago they kept canceling my orders for some reason and I had to keep reordering. Ordered over 100 dollars worth of goods including a buy one get one pair of jeans. I have put my credit card in to order 3 times, once it went to a white screen and then went back a screen but knew all my information to enter. I placed an order and updated my most current address and when I went back to check on my order after it was confirmed, I noticed that it was sending my items to my billing address! Do not buy on line or phone order. Simply select from the categories below or on the right for complete information. Washing and drying them does nothing but make your other clothes smell like sulfur. I NEVER write a poor review, but I am so frustrated with Aeropostale. Conditions, Privacy This e-mail confirms that your order or part of your order has shipped. Placed an order on 09/09 and so far on 09/24 nothing! Which was a set and the jogger were absolutely huge to be large size. My order total was about 147 dollars, I did the math multiple times. I had the receipt and the clothes still had tags and was in the original bag I got this policy is RIDICULOUS! California Privacy Notice and Do Return Policy, Tracking For great styles and prices shop our collection featuring girl's and guy's jeans, hoodies, t-shirts, sweaters, jackets and more. I recieved three items after waiting for 2 weeks. First call 3O minutes. NEVER buy from online, buy in store because I had to cancel my order for the stupidest reason since "my card has insufficient funds" I had never used it before because I had gotten it either that day or the day before and I wanted to put it to good use for this christmas since I plan to start working in the near future so I won't have to deal with bullcrap from them and my "insufficient funds". Here I am still waiting for my refund, I guess I'll pay interest for items I didn't receive. An Estimated Delivery Date is a calculation of several factors, including: When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email and Order History. (9AM EST - 12:00AM EST), Do Today I will be doing a review on this popular chain store, & I will be covering everything from prices, shipping, and quality! Item, Shipping Methods and Not Sell My Personal Information page. I have never felt so offended in my life. California residents, see our California Privacy Notice and Do Not Sell My Personal Information page. I contact customer service and they tell me the amount on my card was 133.93, that was my big order cost with shipping and tax, which would cover it and I would have nothing. For more information, please see our Sign up for Aropostale emails to get the latest styles & offers. Please note you have a limited amount of time in which to cancel your order, as our system is designed to fill orders and get them on their way as quickly as possible. Prices: As far as prices go, Aeropostale can be inexpensive to moderately priced. Your e-mail will indicate which item(s) have been cancelled. It's been 24 days and my items still haven't shipped. Business days are Monday-Friday, excluding federal holidays within the United States. What is happening with this company? I've received packages from China quicker. One in October, one in December. I contacted the company to say I never received the merchandise I ordered but did received someone else's order totaling 19.99. And still waiting. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I ordered two pairs of jeans on the phone on 2/27/2022. Thanks to this multitude of carriers, we can offer you different shipping rates and delivery times depending on your budget. We apologize for any inconvenience this may cause. I wait another week for my big order, nothing. I was mad until I came here and saw all these other reviews. My shipping address clearly stated my new address so I had to call 3 times to get it fixed and the last guy I spoke with really pissed me off. With its very own independent international sorting center in France, which to date is the only one of its kind, IMX benefits from an international distribution network and a logistics organization which enable it to offer competitive and high-quality services. We deliver around the globe and even to your door. But if you use a debit your bank ties it up. Status, Returning an Backed by the National Science Foundation, I would like to stress to all aeropostale cuatomers, how horrible there. See others wait longer they should specify this in the website, but they don't cause they want to get your money. California residents, see our Second of all, with my second order when I saw that they were taking over a week again to ship I wanted to cancel and they refused to let me cancel. FYI I did call customer service to se if they could resolve this issue but they blow me off. Do not buy on line or phone order. Not worth the time or effort, just go to American Eagle or literally ANYWHERE ELSE. Beware!! Then i receive an email saying that they don't have the size in stock and I have to put a new debit card so they can charge me the shipping again for the replacement, and the extra for the pants too. When I got to the store was told it was over 60 day and they could not use the receipt to exchange it. Privacy Aeropostale, Terms & I have ordered twice from them, shows the product is in stock. 6 days later I see a withdrawal from my account from aero so I call to find out why they took the money for a canceled order customer service let me know that when you call to cancel there's no guarantee. HE ENDED OUR CHAT. Their items are cute. There are a few reasons why you would receive this e-mail, including: Inability to ship to the address provided. California Privacy Notice and Do ColisExpat vous fournit immdiatement des adresses de livraison ddies en Europe et aux USA. I said ok but then was told that the 30 dollar par of jeans was only getting me 12.99 in return/exchange and the new jeans where 19.99 and was forced to pay additional money after losing money just to exchange them for the correct size. I have jackets that I purchased at Aeropostale from over 4 years ago that are still in great condition, and I still wear them to this day. AEROPOSTALE TOTALLY SUCK. Absolutely garbage service. Ask for the repacking of your parcels so that they are less bulky. All Thats disrespectful. Its just a cancel request. ColisExpat can deliver any and all products to you, except for products which are subject to an import ban in your country and high-risk products. The girls at Aeropostale was very helpful and suggestive. BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS), 1 BUSINESS DAY (ORDERS MUST BE PLACED BY 1:30 PM EST, OR YOUR ORDER WILL BE PROCESSED ON THE NEXT BUSINESS DAY. Sign up for Aropostale emails to get the latest styles & offers. 50-70% Off Sitewide Including New Arrivals! However I bought a almost $40 pair of leggings for my daughter that had a hole in the seam of the butt area and we live 2 hours round trip from the mall. (9AM EST - 12:00AM EST), Do Group your purchases together in a single parcel to save even more. other countries, About Today 6/15/22 received notification that my Package was delivered but to the wrong address. They screw up and do nothing about it. At checkout, you will be prompted to choose a shipping method for your item(s). Never heard of such a thing. 2022 Trustpilot, Inc. All rights reserved. SIGN UP FOR AROPOSTALE EMAILS TO GET THE LATEST STYLES & OFFERS, Chat *exclusions apply, Free Shipping Over $50 Or When You Buy Jeans, SIGN UP FOR AROPOSTALE EMAILS TO GET THE LATEST STYLES & OFFERS, Chat But no, get that money. SIGN UP FOR AROPOSTALE EMAILS TO GET THE LATEST STYLES & OFFERS, Chat Should you receive a notice like this, please call a Customer Service Representative at 877-289-2376 immediately so we can further assist you. They need to take a look at the last few reviews, people are upset and annoyed. For more information, please see our Passed so many other good deals since the order, so so frustrating! HE SAID ITS PROCESSED WITHIN 2 BUSINESS DAYS BUT IT WILL ARRIVE BEFORE THE 19TH. They refuse to give me a refund or my items. Consumers complaining about Aropostale most frequently mention customer service and gift card problems.Aropostale ranks 42nd among General Apparel sites. This e-mail confirms that your order is now ready to be picked up in store. I called To dispute this and was told they was not able to update the address. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links. I went in to the location at Woodland Hills mall to buy some tshirts and asked about the return policy since we can't try them on right now. They have been giving me the runaround. This is a store wide problem and they should clearly indicate on their website about this instead of the 3-5 days to ship nonsense! Their fleece pieces are so thin, and after wearing and washing once, the items start pilling and looking overly worn. California residents, see our