Both the sender and recipient of a Zelle payment must have US-based bank accounts and phone numbers. We will also require you to submit corresponding details and evidence which includes images of the product in question, then we will require you to send us the product back, this means you will need to uninstall the extension. We make sure that our company and website does NOT use your personal information for any illegal matters. Please ONLY arrive for pickup when your order status says, ONYC Hair Warehouse, 611 Lofstrand LN, Rockville, MD 20850, Monday Friday(excluding public holidays), Personal Information Submitted Through the Sites, User Comments, Feedback, and Other Submissions, NOTE FOR NATURAL BLACK AND NATURAL BROWN HAIR. Please Note: UPS automatically award $100 for uninsured item and US Postal service award $50. This means the deliveries are almost Guaranteed overnight but might have 1 extra day delays in closed/restricted locations. If you need the shipment protected, you must select the Add Insurance*. Please keep this in mind when selecting expensive shipping options like UPS Overnight, UPS Second Day, or USPS Express. I have worn different types of hair from ONYC but I love how the Fro Out blends so perfectly with my natural hair. Return frauds include but not limited to: Returning a counterfeit product that is not the product ordered. 4) However, we know that some of our loyal customers are used to certain colors and lengths. It is also non-exchangeable unless the wrong item is received. Besides registering your account via email, we also offer social media login through Facebook, Twitter, Instagram, LinkedIn or Google, which is to make your transaction experiences seamless and easier. You will be automatically logged in if using social profiles. We will only call direct USA land and cell phone. 2) Orders are shipped on business days only. Selecting theAdd Signature* option, will authorize the Shipping Carrier to ONLY deliver your package with the signature required option. We will provide the supporting documents to the insurance company to investigate the problem and contact you if any further documents are required. ONYC International takes great pride in our product, each package is a product of 100% FULL CUTICLE human hair, hence certifies and guarantees that. If you wish to avoid high duty, then during checkout, you should not select the Insurance option! Since this is natural hair, it will be is reactive to the products used, how its installed, the environment, and maintenance routine. Kinky Curly Hair Bundles are the perfect fit for 3B-3C Hair Textures. We suggest that you request a sample where applicable before investing in the hair if you are not familiar with Our Hair. 10) Free Shipping Charge: The original shipping and Insurance fees are non-applicable towards the store credit for returned or unclaimed items. The product of 100% Pure Cuticle Virgin Hair and Remy Hair. We will reship you the original transaction once we receive the reimbursement from the insurance company or receive the missing shipment back. Also, the blend provides me with the perfect bounciness., If you want big bold hair that can easily create a fashion statement, ONYC Mongolian Kinky Curly 3c-4a is definitely the texture to get. It is NOT possible to amend the USPS address once shipped so they will NOT try to redeliver your package if there is even a slight error with your address. PLEASE NOTE: Thoroughly review your product including the weft before removing your label. In the rare event that your order never arrives, notification of lost items must be received within 14days from receipt of the shipping confirmation e-mail. Please do not tamper with the product if you have concerns or reservations as we cannot restock a tampered item back. However, if you already installed the hair and feel you have received any product that is defective you must contact us within 14 calendar days from the date your item was received. You can easily track your order by clicking on the tracking number. Both you and ONYC International agree that this dispute resolution procedure is a condition precedent that must be satisfied prior to initiate any litigation or filing any claim against the other party. Confirmed orders are usually paid with credit card payment where the shipping address is the same address as the billing address. I am a customer for life! Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and ONYC International agree to the following dispute resolution procedure: In the event of any controversy, claim, action, or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (Dispute), the party asserting the Dispute shall first try in good faith to settle such dispute by providing written notice to the other party describing the facts and circumstances, (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. This means if no one is around, your package will not be delivered. You wont be disappointed!, ONYC Kinky Curly 3B-3C is very soft, versatile, lightweight, smells great and best worn in it's original curly state!., I absolutely love ONYC Hair. This way you can maximize your savings! 1) Please note that it is 100% your responsibility to track your order! 5) If your order is unclaimed and returned to us, there is an additional shipping fee plus a 15% Restocking Fee. We will strongly advise you to order in advance to avoid any delay. If you need the shipment protected, you must select the Add Insurance*. The information our website may access, collect and store may include the following (only as allowed by you, your social media API, and your accounts privacy settings): Just like many websites and online services, we might use cookies and other advertising identifiers. Please note that the following information will be updated with new information and developments as they occur. Buy from the Best Natural Hair Extensions Company that offers the highest quality Hair Textures. If your item is lost or damaged, CONTACT US IMMEDIATELY and we will file the insurance claim for you. We will not be able to tell you the estimated arrival time of the new shipment. 4) Make sure to SUBSCRIBE to the Mailing list to be notified once we commence the Closure Production. If you have any questions about our Privacy Policy, then contact us using our information given on the, 2. Go for it! You can also do a few strand tests on the weft to determine the integrity and quality of the hair prior to using it. 5) We strongly advise you to keep Damaged items in the exact condition you received them. 4) Note to open the actual order in question to view the tracking number or other important notes associated with that order. Your security and protection is our top priority. 1) Please allocate at least 24 hours of processing time to ALL orders. 5) If you are an existing customer that wishes to place a custom order before the official launch, please email support@onychair.com. This means if your item is lost or damaged, you will ONLY be eligible for $50 or $100. (Items must be in original condition without missing packages like the pouch or boxes) Our products come with our monogram gold sticker and/ or tags to maintain the integrity and quality of our hair, once this label is tampered with/ removed, it is 100% void for any exchange. We must receive supporting evidence like proof of damaged item (clear picture) before we can file a claim. If ONYC International verifies and agrees that the product is defective in any way, ONYC International will then exchange or replace the item. Then send the exact amount on your order invoice. Available for USA customers. ONYC International may, in its sole discretion, terminate your account or your use of the ONYC International website at any time. We strongly advise you to stock up on whatever color you are able to order at this time! Forgot Password? You must login to shop ONYC. 9) Paid Shipping Fee: The original shipping and Insurance fees are non-applicable towards the store credit for returned or unclaimed items. Please review our RETURN/EXCHANGE policy for a complete explanation of the return policy. 1. Please order an in-stock item if you do not wish to wait! We do not call toll-free and phone lines with extensions. You must login to shop ONYC. This means if your item is lost or damaged, you will ONLY be eligible for $50 or $100. 5) Please note we are not liable for any delay with the shipping company. ONYC is very reliable and credible. 2) Claims for the Damage item must be submitted within 24 to 48 hours of receiving your package. However, we will strongly advise you to review our. Ensure that you input the correct address; make sure to review your shipping address to avoid having an undeliverable address. This includes but is not limited to the apartment #. We will strongly recommend adding insurance to your package! Orders outside of the USA and Canada should pay via Bank Wire transfer OR Western Union. Please Note: UPS automatically award $100 for uninsured item and the US Postal service award $50. To know the status of your order, please log in to your account and view Order History. It is great for those that want a particular length and/ or color we do not stock. It is almost impossible for us to achieve these colors on these textures without compromising hair integrity. Using your Stylist Code will automatically enroll you into our Quarterly Giveaway! They are still available in Straight and Wavy Textures! You can also login via social media by clicking on any of the social icons above. Log in to an existing account using your username or email account. The shipping fee will be deducted if you wish to return all items or keep some items less than $350 in value. Best kinky curly hair if you want a natural look and feel.I have tried different hair companies, and this is the most natural kinky curly textured hair I have seen. 5) Please make sure your request falls into the possible options we have provided! Please Note the Claim eligibility based on the carrier: UPS 1 to 7 days after the shipment date, once the package has been confirmed as delivered or lost.USPS 30 days after the shipment date.DHL within 30 days after the shipment date. 3) We strongly advise you to stock up on whatever you are able to order at this time! Once approved, your stylist can share his/her code with you. Your order can be shipped to an International Location. Please do not try to color this hair a lighter color. The custom-order item is non-refundable. once this label is tampered with/ removed, it is 100% void for any exchange. Protected: Curly Addiction 3B Custom Order Machine Weft, OGX Quenching Coconut Curl Conditioner 13 OZ, OGX Hydrate and Repair + Argan Oil of Morocco Extra Strength Shampoo. 1) We honor exchanges but we do not issue Refunds. We will NEED further verification on ALL credit card orders being shipped to an address other than your billing address for security purposes. Make sure the apartment or unit number is entered on address line 2. Information collected from you will only be used for: We might share information about you if we believe that doing such is required for: We might change our privacy policy every now and then. You can read the full details of the custom order including available products, color, and length options HERE! You will be automatically logged in if using social profiles. Custom-order items are not available for immediate shipment. We cannot insure it for high value and then declare it for less. Please order an in-stock item if you do not wish to wait! its important for me to maintain a simple hairstyle that retains it's shine throughout the week and this hair does exactly that for me.This is truly the Best Silky Straight Virgin Hair, The ONYC Curly Addiction 3B is very natural looking and can be installed multiple times. 4) We strongly advise you to keep Damaged items in the exact condition you received them. ONYC International reserves the right to change, suspend or discontinue all or any aspects of the ONYC International Web site at any time without prior notice. 1) Selecting the signature option does not protect your shipment from lost, damaged, or stolen. This verification will require you to (1) Send a copy of the front and back of your credit card and (2) Fill in a signed copy of our. Again, your data security is important to us. I could either blow out my leave-out or let my hair air dry and I can brush it out for it to blend.This hair has so much range., Ive never worn something so good. I love the Beach Body Wave hair, I got many compliments on how shiny, long and bouncy it looks. This field is for validation purposes and should be left unchanged. I treat this hair like I treat my natural hair., The ONYC Relaxed hair extensions are truly the easiest hair I have ever worn. I have fallen in love with its softness, texture, versatility and I honestly dont see myself buying hair anywhere else ONYC Kinky Straight Virgin Hair Weave gives me a lot of confidence and I always receive compliments on it., I love ONYC Virgin 1B because its silky, bouncy, and can be easily colored. Store credit does not expire and can be used on all items including sale and clearance items! Purchasing merchandise for short-term use with the intent to return the item Purchasing higher-priced merchandise with the intention of returning the item(s) claiming the lower-priced item was received. We cannot waive this. Although no refunds are permitted we will address the quality issue at once. 2) Please Note the Claim eligibility base on the carrier: 3) If you added theAdd Insurance and your package is lost or damaged on arrival, CONTACT US IMMEDIATELY and we will file the insurance claim for you. 3) Requests for exchange must be made within 7 days of receipt of product(s). You can also add the product of Interest to a waitlist. It is great for those that want a particular length/ or color we do not stock. This process can vary between fourteen (14) days or up to two (2) months depending on the shipping carrier of your item. 4) International: The added insured value MUST match the declared value. This deep curly hair must be cared for as you would your natural hair because the more you love on it, it will show you love!, One of my happiest days was the day I found ONYC. Exchanges must be pre-authorized by onychair.com with an RMA (Return Merchandise Authorization) Number. 3) Please view our International Shipping Policy. We will strongly recommend using UPS if you think your address is somewhat complicated as opposed to USPS. Best Kinky Curly Hair Weave Extensions 3B-3C. Store credit doesnt expire, and you can use it on all items including discounted and clearance items! 1) Replacements will ONLY be shipped pending a thorough investigation. 4) Same-day shipping is only applicable to confirmed order This is an order received before 2 pm EST from Monday-Friday excluding public holidays. You will be issued a store credit in the event you wish to cancel your order. Please note that waiting longer to install or uninstall the hair will make it void for any sort of review, we simply cannot accept the product at that time. Our website utilizes SSL, which further protects personal data. The shipment warranty is limited to order processing time only. (Not that we would ship you the wrong item!). For detailed information pertaining to a particular product, please scroll down to the, We offer a courtesy 5 minutes maximum time call if you need help with a product recommendation. 8) NOTE: Depending on the declared value of your order, some shipments may require a signature upon delivery to ensure that your package is delivered successfully. We understand we are an online business so we honor exchanges with no restocking fee. The overnight Service Guarantee suspended by UPS. Our website displays our updated inventory. Please note that the added insured value MUST match the declared value. Looking for good quality hair that will last for years? 2) Color #27 and 4/27 are discontinued in the following textures: Curly Addiction, Kinky 3B-3B, and Tight Kinky 3C-4A. No account yet? 4) NO RESTOCKING FEE: Shop with confidence! Most of our shipments require a signature, If the shipping package is damaged, we will recommend refusing the package. Register now! I love it! Business days are Monday-Friday, excluding federal holidays in the United States. 1) Insurance and shipping fee is nonrefundable or valid on credit issued. Log in to an existing account using your username or email account below. 1) We will not be responsible for any customs or broker fees/delays associated with your order. Items will be available within 6 to 12 weeks from your order confirmation date. 5) Payments made via Venmo, Cash App, Bank Transfer, or Western Union are nonrefundable due to security reasons. We do our best as a company to ship your order in a timely manner including providing you with a tracking number. Ask your Stylist to Sign Up for our Stylist Partner program. This ensures if your package is lost, damaged on arrival, or stolen a claim can be filed. Please make sure you have a voicemail option enabled on your phone in case you miss our call. 3) Claims for a lost package are eligible for submission depending on the carrier. Please contact your countrys tax department for more information on these fees and additional transit time. 7) were sorry; we will only ship to continental U.S. destinations and Canada for all Credit Card transactions. Without an RMA, the item is void for return. 2) Please note that you can still return the hair for an exchange within 7 days of receiving it. Replacements are only valid on orders that are confirmed to be lost or damaged. We will also not be restocking 24 and 26 lengths. These are used to collect information regarding your browser, web activity, and your device. We cannot insure it for high value and then declare it for less. Sometimes, we let you know through revising the date on top of our privacy policy, which is available on our app and website. Before sending us payment, make sure you place your order first. 6) If your order is shipping to an address that is different than your credit card billing address, additional verification steps will be required and your order may be delayed or canceled. Also, note that returns due to a slight color variation will not be authorized. If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item. Make sure to enter this coupon as the last coupon. We take ALL Return Fraud seriously. For additional information that is not available on our website, please use our. !, The Virgin Kinky Curly 3B3C is a great investment and worth it! 1) Once sold out, we will ONLY be restocking the color #4 and natural Black of most items. 2) Planning to insure your shipment? We will gladly offer you a Store Credit to use for future purchases. Please view our INSURANCE POLICY here. The custom-order item is non-refundable. We are not responsible nor liable for Undeliverable address. We work to ensure a consistent supply of our hair, but increased demand and strict quality standards sometimes make this challenging. We use an automated system to pull out whatever address you entered in creating your label. 2. 3) How soon you receive your order depends on the shipment option selected. Though with limited options, you can explore the already. Because of this, we will be having an option for you guys to order certain colors as well as length 24 and 26 as a Custom order! Coupled with the scarcity of finding experienced technicians that can produce our gradual density closures. 2) The impact of COVID has forced some of our partners overseas to temporarily close. For instance, when you order or register on our website, we ask you to enter importable details about you, like your: Information Chosen to Share Via Social Login. We implement many important security measures which are used to maintain the safety of your personal information when entering, submitting, and accessing your personal information. Please NOTE that you will be responsible for paying costs associated with returning the ONYC product(s) if we do not validate the product defect issue. Note Regarding Stylist Partner Coupon: If you are using the Partner Code provided to you by your stylist. If you are using more than one coupon, please make sure to enter the coupon with the highest amount first! Selecting the signature option does not protect your shipment from being lost, damaged, or stolen. 3) Please track your package once shipped to know the transit time. Because of the time and labor-intensive process creating our unique curls and closures, if the length you desire is unavailable please select the next size up or down. We will resume our usual daily Shipping and Pickup schedule from January 25th, 2022. Without an RMA, the item is void for return. Due to hygienic reasons, we will not accept any product without the label and packaging intact. "The Sassy Remy Hair is full of volume, its incredibly soft, minimum shedding and easy to maintain. If you wish to avoid high duty, then during checkout, you should not select the Insurance option! All incidents must be reported to authority to the fullest length of law. The hair is extremely soft when properly cared for. When we do, we notify all our users in various ways. There is No discount associated with the Stylist Code but it automatically enrolls you into our Automatic Giveaways! You will need to place another order. if you cannot wait that long. It is also non-exchangeable unless the wrong item is received. We will help you investigate the problem and contact you if any further documents are required. You can also login via social media by clicking on any of the social icons above. It blends beautifully with most type 4 hair However, you can easily go darker (Say Jet Black or Midnight Blue). (Restocking fee only applies if the item is received with missing packages like the pouch or boxes) Please make sure to review your item before removing the tags and disposing of the packages. It blends in with my hair effortlessly. Inquiry regarding further clarification about our Terms and Conditions or general questions should be forwarded to contact us. Make sure to send full details of your item of interest. From there you can easily see your order status. Important, Please make sure your address is complete and entered correctly. We collect personal information you willingly give us, or information we request for when using and interacting with our services. 3) This decision is because of the impact from COVID coupled with the scarcity and high cost of raw material and finally but not least, the COMPLEXITY of producing the PERFECT curls you all love and in colored options. 1) Once sold out, we will not be restocking the Closures until further notice!