The Grand Velas spa features an indoor swimming pool and a range of whirlpool baths and saunas. Xcalacoco, Playa del Carmen, Quintana Roo, Mexico, 42.6km from Cozumel International Airport, "Property Location With a stay at Viceroy Riviera Maya All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleon Golf Club and Grand Coral Golf Riviera Maya. The hotel is close to the seaside, online booking is much cheaper, there are about 10 free parking spaces, the health is good, the rooms are relatively large, the decoration is a bit old, the bathroom is not very good, there is a swimming pool, other facilities are not seen There are supermarkets and restaurants in the surrounding area. Facilitys and grounds are very clean. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. We look forwad to welcoming you again soon. The pool was also outdated and needs updating. Response from Quality Manager on Jul 6, 2022. Reservations are needed for massage services and spa treatments. But just to highlight! I really nailed this booking. Fraccion 7, MZ 20 Lote 5 y 6,Col. We are really happy to read your enthusiastic comments about our prime pillars we set in place to ensure splendid vacations for our guests. Thank you for choosing our Resort as your holiday destination. The walk to the pool is great with plenty of trees, vegetation and wildlife (monkeys, coatimundis agoutis, peacocks and more). Sincerely, Response from Quality Manager on Jul 7, 2022. Our expectations were exceeded! I had a falling rain soundtrack turned up to monsoon levels to mask the thump-thump-thump of techno. The fees and deposits listed below will be charged at the time of service, check-in, or check-out. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Best of all they offered a show every evening. Eco friendly bathroom supplies. Enhanced food service safety measures are in place. 2 outdoor tennis courts and a complimentary water park are featured at the property. Open daily. We were a party of 7 and they all agreed that the buffet was not great. Each guestroom is kept vacant for a minimum of 24 hours between bookings. Activities and facilities/equipmentAll non-motorized water sports are included. The restaurants are good. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience. Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon. Me encanto este hotel. It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travelers. Registered guests are the only ones allowed to be in guestrooms. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. It is always excellent for us to receive such complimentary reviews like this. The best part of staying at the Iberostar is hands down the staff that work so hard to make you feel welcome. The hotel is expansive and the room are wonderful. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global). The resort keeps the beach front cleaned up pretty well. Public spaces have free WiFi. Save 10% or more on thousands of properties with member prices. We have sent your comments to the relevant departments and we will do our best to ensure that any situation that does not meet our criteria is corrected. Thank you for choosing our Resort on your recent vacation. On the other hand, we sincerely regret your experience in the room. Bar, restaurant, entertainment and housekeeping staff were all wonderful. Kind regards, Posted by Patricia, from TWIN FALLS on Feb 15, 2022, Posted by SANDOR, from El Paso on Dec 30, 2021, Posted by a verified traveler on Aug 5, 2021, Posted by a verified traveler on Jul 30, 2021, Posted by a verified traveler on Apr 5, 2021, Posted by a verified traveler on Feb 22, 2021. As the Banyan Tree service did not have to say, that is, the charges are expensive, even the expensive is not good for hygiene, the pool villas, the small collapse in the yard can not lie, placed in the corner of the eaves do not say mosquitoes There are many ant bugs and a lot of spider webs. Don't forget your sunscreen! When my husband and other guests complained and asked for a supervisor, none were available. The rain shower head provided more of a drizzle (and small for a rain head) and the temperature fluctuated wildly from just right to boiling hot in a split second. We just had the dubious experience of staying at Reina Roja Hotel, an empty bathhouse, er, a boutique hotel in the center of PDC. It is four stories around an interior courtyard that backs up to a piano bar on Fifth. Truly once in a lifetime experiences with dolphin interactions, scuba (no license needed) and freedom to jaunt around an exciting jungle trail in your own fourwheeler. Also, their air conditioner does not really work that its hard to sleep at night if its hot. Check-in time was close to the scheduled time. However, we assure you that your comments will be reviewed by our Management and appropriate measures will be taken to provide a better service. A couple mornings we ate outside at the tables provided, another time we took it back to our one bedroom's separate living/dining area. We really hated to leave! We would like first and foremost to thank you for choosing Iberostar for your recent holiday. We are delighted to know that you had an amazing vacation experience with us and we thank you for taking the time to share your observations with us. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Outdated rooms, mean staff, nasty food. The Viceroy gave us exactly what we needed. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We are very pleased to read that you had such a pleasant time in our hospitality. Kind regards. Thank you so much for choosing Iberostar Tucn & Quetzal as your most recent holiday destination. Muchos Gracias Iberostar Tucan/Quetzal!! Then later that evening we found water dripping from the ceiling light. Again we thank you for your comments and we hope to welcome you back again soon. It is nice to know that you hold us in fond memories and we hope that you visit us again soon. They are amazing!!! If it was not for the staff i would rate 4 out of 5 stars. With just 41 rooms the staff tailors your experience to your exact needs. Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding. It is very convenient to eat and buy things. Kind Regards. Also, we had actual room keys that NEVER worked. The food options were wonderful as well. Ac never blew cold and just low cool cause I slept with no covers or I would have been hot. On our way to the airport, we planned our next visit. Loved everything about the resort. Muchas gracias por estas palabras tras su estancia en nuestro hotel. Free water park access, 5 restaurants, and 4 outdoor pools are all featured at this smoke-free property. We are glad you enjoyed your stay with us. It will be an honor to receive you once again in the near future! Night time entertainment was great. . It will be a pleasure to receive you once again on your upcoming vacations. Beach is immacualte.Cons:No american TV channels. Can't wait to go back :), Disliked: Cleanliness, property conditions & facilities. (There were a couple of steps just so you know) The staff was outstanding. If youre looking for an assortment of fun activities during the day, fabulous nighttime entertainment, and staff with infectiously fun energy, you cant beat this hotel. We sincerely regret your experience in the room. Dining This resort is all inclusive. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. It would be marvellous to see you again one day. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Likewise, we thank you for voicing out your concerns with us as your comments, your observations will be forwarded to the corresponding departments for a proper follow-up. You can drive to Cancn Airport in 45 minutes. Horrible resort. Iberostar Tucan. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, Avda. Please enter your travel dates like this: mm/dd/yyyy. Traveling to and from the airport is easy with Cozumel International Airport located approximately 36km away. The hotel location is great, just one street away from the bustling Fifth Avenue, the room is the most comfortable and spacious design bed in this trip to Mexico, the bed is very large and very comfortable, the most important thing is that the rain water is super hot It's cold water. Food leaves a bit to be desired, but all around amazing experiences. Little jumping bugs in the bed so we asked to switch rooms. I would definitely recommend this resort especially if you are traveling as a family! Food was unexpectedly good for an all-inclusive. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The bathroom provides bathrobes, slippers, hairdryer and free toiletries.Guests can experience 3 different cuisines on site: Mexican, Asian and international style. First and foremost, thank you for choosing our Resort on your most recent vacation, and for sharing your kind comments with us. They were attentive, courteous, and helpful in every area of the hotel. I do not recommend this resort. Onsite food and beverages are included in the room price (some restrictions may apply). These rules and guidelines are mandated by the Mexican Government, to ensure safe and good health to all guests and employees. The pools are large and perfect. Hoping to return again someday. It is rewarding to read that you liked our resort. They lack of towels in general, we have to ask for them a couple of times, but everything else was awesome! The resort grounds are a jungle dream. We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon. The recreational activities listed below are available either on site or nearby; fees may apply. Guests will also enjoy upscale bath amenities, bathrobes and slippers as well as 24-hour room service and turndown service. Airport (CUN) airport, the closest popular airport to the property. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, Response from Quality Manager on Jul 26, 2022. We would like first of all to thank you for your most appreciative review. The rooms are small and outdated. The food selection is great. This trip we traveled in a large party of 21. The staff were extremely friendly, & it was a very efficient & welcoming check in process. Explorer Park and Xcaret Park are Amazing!! Even offered organic bug lotion (though it wasnt needed at property - nice to have just in case or for excursions). I requested a room change which happened until the 3rd day. The hotel is expansive and the room are wonderful. Food was good, the Thai restaurant was my favorite. Please accept our sincere apologies for the inconvenience caused. The resort offers: Pottery paining Icecream shop Boutique Buffet Breakfast/ lunch restaurant Steak house Tequila tasting Daily activities Open available lounge areas Concierge can help to book tours Our biggest highlight of the entire stay was the Staff! This property advises that enhanced cleaning and guest safety measures are currently in place. We couldnt get a reservation at Japanese. Unfortunately, I have to say this resort was very disappointing! Sign in to see exclusive Member Discounts. Therefore we are very pleased that both the efforts of our employees have left a good impression on you. If youre looking for a beach front, boho, raw and convenient location to 5th Avenue and activities then look no further, Mahekal is the place for you. We miss it already and cant wait to come back! Though not in walking distance of anything. Even outside the waiters and gardeners It looks dirty. CDC SAYS MASKS DO NOT WORK. Would definitely stay again. In particular, we felt so lucky to meet Mariel and Nicky, two of the activity coordinators on the beach. I booked 2 rooms and the 2nd room on the 1st day of check-in had key card issues despite new key cards and eventually a new door lock. We are saddened to know that there were some aspects of your stay that you did not fully enjoy, and we assure you that we will pass on your comments to our Management for a proper follow up. Friendly regards. We also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all.