These sales people/manager act like they owned the store, no resolution, just kept throwing the policy in my face. So I'll just say it, racism! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I will never buy another product from this company again! Why is it wrong for buyers to utilize this return policy? Very buggy; constantly logs me out or requires me to log in multiple times. I did an online return, in order to get another phone case, I was told I had to purchase another one. This complaint was posted by a verified customer. Thank you. Horrible customer service. Customer service did nothing to help and didn't even try. I just can't believe it, I left the shop real furious, my blood was boiling! Really slow lately. I sit here and think to myself, I have spent a lot of money buying Louis Vuitton bags at least 10 (i know its bananas) however I have never returned a bag, I was shocked at the service and the policy. After hours of phone conversations, having to mail a personal letter stating what happened and waiting months to receive a response that didn't answer my issue. Ordered Thursday from live person at Luis Vuitton to avoid counterfeit long story short was promised I would have bag before Saturday for my wife's birthday needless to say bag won't arrive till Monday! I don't mind people returning things don't like. I could have drove an hour to store to buy which I told the online rep she obviously wanted the commission so she lied to me and ruined my wife's surprise! I purchase items from this store every other year. Absolutely not the white glove experience I expected from a "premium" brand! This will surely increase the credibility of your complaint. All they needed to do was call ups and authorize me to pay for Saturday delivery so I could drive to ups location and pick up the bag sitting in the warehouse waiting to be delivered Monday morning and they denied me of this service! Even these stores do exchanges with the receipt no matter the time. I'm better off buying from other luxury brands with superior customer service. JavaScript is disabled. LV should probably implement something to deter people from buying a bag, using it and returning within the 14 day return period since so many people see nothing wrong with doing so. This new version corrects minor bugs and improves the navigation in the app. She did promise that after all of this, she would have a replacement of my order sent out and that I would be able to go pick up my order from a UPS Store. Customer ReviewsCustomer Reviews for Louis Vuitton Client ServicesPursesHeadquartersMulti Location BusinessFind locationsView Business profile, Customer Reviews are not used in the calculation of BBB Rating. Can't add anything to my wishlist and always buffers when I try to view my shopping basket. I contacted customer service and they asked to see photos of the sunglasses. I will not be keeping a $3000 faulty bag. Hello and I purchased a bag total cost 3200.00 from Louis Vuitton, I am not an eager beaver where I bought the bag and wanted to carry it right away. This is the worst customer service I have ever experienced especially from a so-called high-end retailer. The managers response was you had 30 days to return it (and yes I should have looked at the receipt but this is not Walmart, Amazon or Target this is a LUXURY BRAND-Louis Vuitton). You are the employee. This email is concerning the above orders. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Even Nordstrom's takes returns with a receipt no matter what the time frame. Thankfully, I trust in the fact that high-end companies (like Louis Vuitton) consider their customers when any merchandise is returned during the return policy dictated by said high-end company. Safety starts with understanding how developers collect and share your data. The SA and cashier just left me without even putting my bag back to the box properly! Who will feel good about it? I contacted customer service again 2 days ago for a follow up by email and no response. Submit a complaint and get your issue resolved. The lint they referred to in the bottom of the bag wasn't there. The complaint has been investigated and resolved to the customers satisfaction. What she did do was tell me to ask my friend to stay with me, stating that he can't be looking around by himself. This was a time sensitive order. After spending 45 min & 90 min on respective calls to customer service, I still have no wallet. I hoped the first time was just a bad SA. I have been a faithful customer and just feel like this was not a Luxury brand experience. Disappointing. And why is it my job to ask a paying customer to stay with me, whether we came together or not? I am now past the 30 day return and nothing has been resolved. As a regular customer, I'd like to warn others that all you buying is a low quality item that costs an arm and a leg. I was recharged to have another wallet sent and upon opening the SEALED box, there was no wallet in the dust cover. http://us.louisvuitton.com/eng-us/legal-notice. Items disappear and reappear in my shopping cart without touching anything. I love my LV bag now, very happy about it, it's just the customer service that realize that the company itself doesn't really care about you! I was visibly shaking. This brand see their customers as only MONEY not valued customers. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. consignor strategically Today I went to King of Prusia Louis Vuitton store. I have been a loyal LV customer for years (I own 6 bags). I have spent over $20k this year on this brand for friends, family and office gifts when I told them this the customer support still did not care. Sent my Louis Vuitton bag to their repair facility to be repaired 11/1/2021 and 8 months later, it's still there and they can't tell me how long it will take to repair. The third time I returned will be the last. Get a petition together or something. Theres a possibility that the user could be located in a different different country/region than his/her phones region setting, e.g. NO ONE said you have 30 day to return this item for an exchange of refund. In the end, I canceled my order and will never purchase a Louis Vuitton product in my lifetime due to this experience. I just recently purchase a LV bag (favorite mm) my first time at Louis Vuitton Portland OR store, it wasn't as nice as the other shop but who cares it's tax free in Oregon :) so I just purchase her but I'm kinda in a hurry coz my baby is getting fuzzy so I let my husband take. Louis Vuitton - defective merchandise and poor customer service, Louis Vuitton - terrible customer service, Louis Vuitton - bad service and bad product, Louis Vuitton - ordered a speedy 30 bad stitching poor customer service, Louis Vuitton - Payment done but product not dispatched, Louis Vuitton - m41054 / receiving the fake bag from lv store. It's not 'morally wrong' to return something that is used if the return policy allows you to do so. I would receive my credit once they received the return. It is so frustrating that such a successful company would have such horrible customer service. The answer was NO, I then said, what about contacting HQ, she told me they will send you back to us and the answer is still no. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have been trying to order a hot stamped wallet for my son's graduation. pourpre evercolor pbhw I had very bad experiences I wish I could give a zero to LV Their marketing strategy is making people waiting outside to be looked crowd. My entire purchase history is gone. I am NOT ok with people returning used bags because they goofed up. I am being told to reorder the wallet at my expense & I will now have to wait 14 days for an investigation and my $1208 to be refunded. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I will never purchase their products ever again. While trying to do an exchange I was told I could not return a backpack with a faulty zipper because there was lint in the bottom of the bag. I said I would not leave un. I couldn't believe it. So I tried to go back to the store and tell my experience and they checked it and said its not resaleable there's nothing they can do! 2- wearing, damaging and trying to return goods you know, you used is morally wrong. The order fell way past the due date of shipping, and they won't let me pick up my order from a UPS store even after all this, and they want to make me wait. I was like what? You are using an out of date browser. Still now when I look back I feel really bad! I had to return my phone case that was not working. Everytime I click on orders it says "an error occurred". I'm not trying to return it for a cash I just want to exchange it for another product coz I wasn't happy about it! I am filing a complaint directly with LV and the BBB, on top of this yelp review. This whole transaction of defective products and empty sealed boxes is your mistake, not the customer's mistake. It's unfair that UPS did not render their services, lied, and claimed that I was lying. traveling or having homes in different countries. I am sadden and disappointed. The manager was like that's two things we are not accepting the return for. My bracelet clasp broke less than a year ago, I brought it to the short hills store to be repaired and they told me they could not fix it or exchange it due to it being passed 3 months. It's not a bad idea, seeing as how many people feel the same way you do about this issue. Any assistance would be helpful. Share your photos and videos with others to prove the truth of your words. UPS failed to deliver my package and claimed that they did attempt to deliver to my house, and they did not because no one rang the bell or even called me. I ordered LV Moon Square sunglasses on Louis Vuitton US Website. They have spotting all over them like someone spilt a drink and it splashed drops of liquid on the glasses. paperblog vuitton louis ad spring accessories When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This new version includes technical fixes and improves navigation within the app. LearnMore, English, Arabic, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Thai, Traditional Chinese. I can completely understand the discontent of buyers who may be worried about receiving a returned bag, especially if that bag had been used and used excessively. I DON'T understand the attitude of entitlement, the belief that because they saved so long, work so hard for x purchase and should be happy with their bag and that it is ok to return even though they used it. For a $2000 handbag one would think customer service would work for me and allow me to pay ups to upgrade to Saturday delivery Well nope LOUIS Vuitton customer service basically said FU! Reading through the reviews, this location has numerous complaints of racial profiling, racism, rude SA's, and the list goes on. I really do wish the app would all the user to change its localization and store region within the app instead of forcing it to follow the iOS system region setting. Whenever I update personal information in the Settings section it never saves. I want my bracelet replaced at no cost to me! And if you feel this strongly about their return policy parameters, perhaps you should write to Louis Vuitton. After receiving the sunglasses I noticed that they have been used. Overall not a great online shopping experience to purchase from LV given I live in an area where there is no boutique close by. ******* ********. LV does not Honor their brand! Won't be buying this brand anymore. But, according to Louis Vuitton's return policy, they'd never accept a return that looks like this even within the 14-day return policy, so I think we're all safe. So what! I don't know that is their way to be look more as finer or luxurier brand but it definitely helped me ruin LV image. I do not see the solution here because they are making me wait and pay for UPS's mishaps. I won't visit this store again. Download now to enjoy a unique and personalized shopping experience:Product Catalog :See the full range of Louis Vuitton products from the latest releases to the most iconic itemsRefine your search based on materials and colorsDiscover the new Try On feature which allows you to virtually discover Objets Nomades and sneakers using the camera on your phoneMy LV : Create wish listsCheck your order status on recent purchasesAccess care services and learn about how to best preserve your Louis Vuitton purchasesMagazine :Discover LV The Book and get an in-depth look into the Maisons new launches, collaborations, news, books, events, and more. It's not 'morally wrong' to return something that is used if the return policy allows you to do so.QUOTE], Some of the add-ons on this site are powered by. After all of this, Kimberlee, the client services supervisor, said she would help me and reached UPS corporate and her logistics team to help me. She made no suggestions, did not speak as I looked at items I asked ti see, and she walked away many times while I was trying on bags without even assisting me. However, before I purchase something, I'm going to inspect it and if it looks new to me and unworn (and no defects) I'll be happy! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Data privacy and security practices may vary based on your use, region, and age. Immerse yourself in the world of the Maison with the new version of the Louis Vuitton app. Louis Vuitton's return policy allows customers to return items within 14 days of a purchase as long as the item is in perfect saleable condition. You spend so much money with these people and some of these items are cheap! I will also be sure to review the store located in Naples Florida and all my friends who have been loyal customers and share pictures of my low quality bag. I think it's so rude, I wasn't able to get their name to, I felt like I spent A thousand dollar to a shop that doesn't really care about their customer really! I sent the photos and still haven't heard from customer service. Such low quality app technology for a company with such an expensive price point. Unacceptable. The first wallet was defective with the stamp misaligned and along the seam (photos were sent). The first time the SA was horrific. It took her two days to tell me that UPS would reattempt the delivery next week. employers trotter associates recruiter seekers employer served feel job than If it doesnt look brand new and "perfect" I just ask for another. I missed the return time frame which was 30 days. That applies to everything I buy. The managers were not helpful and actually condescending. Hey, if I'm not satified I'm going to return it. What the..!!! This time the service was acceptable. He was my husband, whom is black. That's how her whole service turned out to be. She told me to wait till next week, which will be delivered to my house, and that she cannot do anything else. I've been to this location three times. The developer provided this information and may update it over time. BBB Business Profiles are subject to change at any time. No customer service or respect at all. The second time I returned over a year later only because they were the only location with the neverfull GM bag I've been searching for. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have been trying to resolve and issue with Louie Vuitton since 2020. Please fix!! I will never shop from your company again. It may not display this or other websites correctly. This review was chosen algorithmically as the most valued customer feedback. I have seen at least 5-6 customers out and Any customers got in during 30min. Lastly, it is simply impossible to check every seam, pocket and corner. Unless.. it's the only one left and I'm dying to have it. For more information, see the developers privacy policy. No one provided a solution, no one was willing to help, and client services took UPS's word over mine. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My husband purchased my very first Louis Vuitton back in 2016. Wow! Immerse yourself in the universe of Louis Vuitton with the latest version of the LV app. LV staff in front of store were very very arrogant and unkind. It was too much, I typically roll with punches. Cant access my wishlist half the time. autumn trends winter beauty I am still trying to resolve this and would like upper management to contact me. As a matter of policy, BBB does not endorse any product, service or business. This app may share these data types with third parties, Personal info, Photos and videos and 3 others. I stated I bought the bag two days prior, the zipper gets stuck and I brought it back right away. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I would rather spend more money on a real handmade artisan product anyway! The SA was kind and helped make further suggestions, granted she was definitely trying to upsell me when proceeding to offer to let me try on jackets she saw me looking at while she wrapped up my purse. For a better experience, please enable JavaScript in your browser before proceeding. I carried the bag on my birthday which was a month later and realized the stuff that I carry in my other Louis Vuitton bag didn't fit, I took the bag back to the location where I bought it.