The research report categorizes the customer success platforms market to forecast the revenues and analyze trends in each of the following subsegments: Customer success platforms are defined as the technological process used by organizations to create a unique, 360-degree view of customers based on data captured from multiple channels, including offline as well as online channels, such as mobiles, web, Customer Relationship Management (CRM) applications, social media, third-party apps, and emails. *Details on Business and financial overview, Solutions and services offered, COVID-19 developments, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats might not be captured in case of unlisted companies. The major key vendors operating in the market include Salesforce (US), Cisco(US), HubSpot (US), Gainsight (US), Freshworks (US), Totango (US), Amity (Canada), Strikedeck (US), ChurnZero (US), SmartKarrot (US), ClientSuccess (US), Bolstra (US), UserIQ (US), Planhat (Sweden), Salesmachine (US), Catalyst (US), AppsForOps (Australia), Armatic (US), CustomerSuccessBox (US), Clientshare (UK), Wootric (US), ZoomInfo (US), Akita (Ireland), Intercom (US), WalkMe (US), and Custify (Romania). Data collected from different touchpoints, such as company websites, web, mobiles, social media, and emails differ from one another, making it difficult for organizations to combine them together since they have to be structured in different forms. The overall spending in customer success platforms by various countries was extracted from reliable sources. Which countries are considered in the European region? The adoption of customer success technology by different verticals, such as BFSI and IT and telecom, is expected to contribute to the growth of the market in APAC region. The market size of companies globally offering customer success platforms and services was arrived at based on the secondary data available through paid and unpaid sources. A large amount of structured and unstructured data requires significant resources, such as money, time, and expertise to analyze. A large amount of structured and unstructured data requires significant resources, such as money, time, and expertise, to analyze. - 207) 14.1 INTRODUCTION 14.2 KEY PLAYERS (Business and financial overview, Solutions and services offered, COVID-19 developments, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats)* 14.2.1 SALESFORCE FIGURE 52 SALESFORCE: COMPANY SNAPSHOT 14.2.2 CISCO FIGURE 53 CISCO: COMPANY SNAPSHOT 14.2.3 HUBSPOT FIGURE 54 HUBSPOT: COMPANY SNAPSHOT 14.2.4 GAINSIGHT 14.2.5 FRESHWORKS 14.2.6 TOTANGO 14.2.7 AMITY 14.2.8 STRIKEDECK 14.2.9 USERIQ 14.2.10 PLANHAT 14.2.11 CLIENTSUCCESS 14.2.12 SALESMACHINE 14.2.13 CLIENTSHARE 14.2.14 WOOTRIC 14.2.15 ZOOMINFO 14.2.16 AKITA 14.2.17 INTERCOM 14.2.18 WALKME 14.3 STARTUP/ SME PROFILES 14.3.1 CHURNZERO 14.3.2 SMARTKARROT 14.3.3 BOLSTRA 14.3.4 CATALYST 14.3.5 APPSFOROPS 14.3.6 ARMATIC 14.3.7 CUSTOMERSUCCESSBOX 14.3.8 CUSTIFY. The type of deployments considered in the customer success platforms market include cloud, and on-premises. Businesses gather significant amounts of data related to customer behavior and expectations in order to enhance the customer feedback process. - 117) 9.1 INTRODUCTION 9.1.1 DEPLOYMENT MODE: COVID-19 IMPACT 9.1.2 DEPLOYMENT MODE: MARKET DRIVERS FIGURE 35 ON-PREMISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD TABLE 42 MARKET SIZE, BY DEPLOYMENT MODE, 20152019 (USD MILLION) TABLE 43 MARKET SIZE, BY DEPLOYMENT MODE, 20192025 (USD MILLION) 9.2 CLOUD TABLE 44 CLOUD: MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 45 CLOUD: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 9.3 ON-PREMISES TABLE 46 ON-PREMISES: MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 47 ON-PREMISES: MARKET SIZE, BY REGION, 20192025 (USD MILLION), 10 CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE (Page No. The advent of cloud-based solutions is driving automation and improving the predictive accuracy of customer success. This comprehensive research study on the customer success platforms market involved the use of extensive secondary sources, directories, as well as several journals and magazines, such as the International Journal of Service Research and Customer Success Management (CSM) Journal to identify and collect relevant information. In the primary research process, various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The contact between companies and customers generates data, and when the data is not synchronized with other technologies, organizations face problems in synchronizing a large amount of information in a structured format. Moreover, data aggregation and synchronization from multiple silos as one of the key restraining factor in the market. Data is collected from different touchpoints, and businesses have to categorize it based on customer needs and expectations. Does this report include the impact of COVID-19 on the customer success platforms market? The systems sense customer preferences and suggest appropriate solutions to trigger their behavior. It is extremely important to exchange the data extracted out of multiple sources across different domains in organizations. - 39) 1.1 INTRODUCTION TO COVID-19 1.2 COVID-19 HEALTH ASSESSMENT FIGURE 1 COVID-19: GLOBAL PROPAGATION FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 1.3 COVID-19 ECONOMIC ASSESSMENT FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 1.3.1 COVID-19 ECONOMIC IMPACTSCENARIO ASSESSMENT FIGURE 4 FACTORS IMPACTING GLOBAL ECONOMY FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 1.4 OBJECTIVES OF THE STUDY 1.5 MARKET DEFINITION 1.5.1 INCLUSIONS AND EXCLUSIONS 1.6 MARKET SCOPE 1.6.1 MARKET SEGMENTATION 1.6.2 REGIONS COVERED 1.6.3 YEARS CONSIDERED FOR STUDY 1.7 CURRENCY CONSIDERED TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 20172019 1.8 STAKEHOLDERS 1.9 SUMMARY OF CHANGES, 2 RESEARCH METHODOLOGY (Page No. AI has numerous applications in the field of customer success, such as churn prediction, customer behavior analysis, and customer journey monitoring. This, in turn, addresses various key challenges, including data collection and reporting, decision-making, and data optimization, thereby providing better insights to companies and Customer Success Managers (CSMs). All percentage shares, splits, and breakups were determined using secondary sources and verified through primary sources. The key players in the market were identified through extensive secondary research. In February 2020, Salesforce acquired Evergage, a personalization and. The customer success platforms market is witnessing huge demand due to the increase in need to unified customer view and reduce churn rates during the COVID-19 crisis. The work-life balance may be strange, but employees are now being trusted more openly by their employers to work from home in an environment that suits their needs. To define, describe, and forecast the customer success platforms market by component, service, application, deployment mode, organization size, vertical, and region, To provide detailed information about major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth, To analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders, To forecast the market size of segments with respect to five main regions: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America, To profile key players and comprehensively analyze their market rankings and core competencies, To analyze competitive developments, such as Mergers and Acquisitions (M&A), new product developments, and R&D activities, in the market. The solutions have applications across numerous areas, including sales and marketing management, CEM, risk and compliance management, and customer service. Customer success is not helpful when the organizational data is not synchronized. In a short time, the COVID-19 outbreak has affected markets and customers' behavior, and substantially impacted economies and societies. With the rising competition, organizations are embracing advanced technologies, such as AI and ML, to stay ahead of their competitors. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation. - 93) 7.1 INTRODUCTION 7.1.1 COMPONENT: COVID-19 IMPACT 7.1.2 COMPONENTS: MARKET DRIVERS FIGURE 31 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD TABLE 6 MARKET SIZE, BY COMPONENT, 20152019 (USD MILLION) TABLE 7 MARKET SIZE, BY COMPONENT, 20192025 (USD MILLION) 7.2 PLATFORMS TABLE 8 PLATFORMS: MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 9 SOLUTIONS: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 7.3 SERVICES FIGURE 32 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD TABLE 10 MARKET SIZE, BY SERVICE, 20152019 (USD MILLION) TABLE 11 MARKET SIZE, BY SERVICE, 20192025 (USD MILLION) TABLE 12 SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 13 SERVICES: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 7.3.1 PROFESSIONAL SERVICES FIGURE 33 CONSULTING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD TABLE 14 PROFESSIONAL SERVICES: MARKET SIZE, BY TYPE, 20152019 (USD MILLION) TABLE 15 PROFESSIONAL SERVICES: MARKET SIZE, BY TYPE, 20192025 (USD MILLION) TABLE 16 PROFESSIONAL SERVICES: MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 17 PROFESSIONAL SERVICES: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 7.3.1.1 Consulting TABLE 18 CONSULTING: MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 19 CONSULTING: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 7.3.1.2 System Integration and Implementation TABLE 20 SYSTEM INTEGRATION AND IMPLEMENTATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 21 SYSTEM INTEGRATION AND IMPLEMENTATION: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 7.3.1.3 Support and maintenance TABLE 22 SUPPORT AND MAINTENANCE: MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 23 SUPPORT AND MAINTENANCE: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 7.3.2 MANAGED SERVICES TABLE 24 MANAGED SERVICES: MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 25 MANAGED SERVICES: MARKET SIZE, BY REGION, 20192025 (USD MILLION), 8 CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION (Page No. The platform offers an innovative approach to customer engagement, retention, revenue growth, and lifetime value. Product matrix provides detailed product information and comparisons, Further breakup of the North American customer success platforms market, Further breakup of the Latin America market, Detailed analysis and profiles of 26 market players. - 127) 11.1 INTRODUCTION 11.1.1 VERTICALS: COVID-19 IMPACT 11.1.2 VERTICALS: MARKET DRIVERS FIGURE 37 HEALTHCARE AND LIFE SCIENCES VERTICAL TO REGISTER THE HIGHEST CAGR DURING FORECAST PERIOD TABLE 54 MARKET SIZE, BY VERTICAL, 20152019 (USD MILLION) TABLE 55 MARKET SIZE, BY VERTICAL, 20192025 (USD MILLION) 11.2 BANKING, FINANCIAL SERVICES AND INSURANCE TABLE 56 BANKING, FINANCIAL SERVICES AND INSURANCE: MARKET SIZE, BY REGION, 20162019 (USD MILLION) TABLE 57 BANKING, FINANCIAL SERVICES AND INSURANCE: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 11.3 IT AND TELECOM TABLE 58 IT AND TELECOM: MARKET SIZE, BY REGION, 20162019 (USD MILLION) TABLE 59 IT AND TELECOM: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 11.4 RETAIL AND ECOMMERCE TABLE 60 RETAIL AND ECOMMERCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 20162019 (USD MILLION) TABLE 61 RETAIL AND ECOMMERCE: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 11.5 MANUFACTURING TABLE 62 MANUFACTURING: MARKET SIZE, BY REGION, 20162019 (USD MILLION) TABLE 63 MANUFACTURING: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 11.6 HEALTHCARE AND LIFE SCIENCES TABLE 64 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 20162019 (USD MILLION) TABLE 65 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 11.7 TRANSPORTATION AND LOGISTICS TABLE 66 TRANSPORTATION AND LOGISTICS: MARKET SIZE, BY REGION, 20162019 (USD MILLION) TABLE 67 TRANSPORTATION AND LOGISTICS: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 11.8 GOVERNMENT AND PUBLIC SECTOR TABLE 68 GOVERNMENT AND PUBLIC SECTOR: MARKET SIZE, BY REGION, 20162019 (USD MILLION) TABLE 69 GOVERNMENT AND PUBLIC SECTOR: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 11.9 ENERGY AND UTILITIES TABLE 70 ENERGY AND UTILITIES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 20162019 (USD MILLION) TABLE 71 ENERGY AND UTILITIES: MARKET SIZE, BY REGION, 20192025 (USD MILLION) 11.10 OTHER VERTICALS TABLE 72 OTHER VERTICALS: MARKET SIZE, BY REGION, 20162019 (USD MILLION) TABLE 73 OTHER VERTICALS: MARKET SIZE, BY REGION, 20192025 (USD MILLION), 12 CUSTOMER SUCCESS PLATFORMS MARKET, BY REGION (Page No. By component, the customer success platforms market is segmented into platforms and services. - 141) 12.1 INTRODUCTION FIGURE 38 INDIA TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD FIGURE 39 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD TABLE 74 MARKET SIZE, BY REGION, 20152019 (USD MILLION) TABLE 75 MARKET SIZE, BY REGION, 20192025 (USD MILLION) 12.2 NORTH AMERICA 12.2.1 NORTH AMERICA: MARKET DRIVERS 12.2.2 NORTH AMERICA: COVID-19 IMPACT 12.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS 12.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION 12.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 12.2.6 CALIFORNIA CONSUMER PRIVACY ACT 12.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 FIGURE 40 NORTH AMERICA: MARKET SNAPSHOT TABLE 76 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 20152019 (USD MILLION) TABLE 77 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 20192025 (USD MILLION) TABLE 78 NORTH AMERICA: MARKET SIZE, BY SERVICE, 20152019 (USD MILLION) TABLE 79 NORTH AMERICA: MARKET SIZE, BY SERVICE, 20192025 (USD MILLION) TABLE 80 NORTH AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 20152019 (USD MILLION) TABLE 81 NORTH AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 20192025 (USD MILLION) TABLE 82 NORTH AMERICA: MARKET SIZE, BY APPLICATION, 20152019 (USD MILLION) TABLE 83 NORTH AMERICA: MARKET SIZE, BY APPLICATION, 20192025 (USD MILLION) TABLE 84 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 20152019 (USD MILLION) TABLE 85 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 20192025 (USD MILLION) TABLE 86 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 20152019 (USD MILLION) TABLE 87 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 20192025 (USD MILLION) TABLE 88 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 20152019 (USD MILLION) TABLE 89 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 20192025 (USD MILLION) TABLE 90 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 20152019 (USD MILLION) TABLE 91 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 20192025 (USD MILLION) 12.2.8 UNITED STATES 12.2.9 CANADA 12.3 EUROPE 12.3.1 EUROPE: MARKET DRIVERS 12.3.2 EUROPE: COVID-19 IMPACT 12.3.3 EUROPE: REGULATORY IMPLICATIONS 12.3.4 GENERAL DATA PROTECTION REGULATION TABLE 92 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 20152019 (USD MILLION) TABLE 93 EUROPE: MARKET SIZE, BY COMPONENT, 20192025 (USD MILLION) TABLE 94 EUROPE: MARKET SIZE, BY SERVICE, 20162019 (USD MILLION) TABLE 95 EUROPE: MARKET SIZE, BY SERVICE, 20192025 (USD MILLION) TABLE 96 EUROPE: MARKET SIZE, BY PROFESSIONAL SERVICE, 20152019 (USD MILLION) TABLE 97 EUROPE: MARKET SIZE, BY PROFESSIONAL SERVICE, 20192025 (USD MILLION) TABLE 98 EUROPE: MARKET SIZE, BY APPLICATION, 20152019 (USD MILLION) TABLE 99 EUROPE: MARKET SIZE, BY APPLICATION, 20192025 (USD MILLION) TABLE 100 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 20152019 (USD MILLION) TABLE 101 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 20192025 (USD MILLION) TABLE 102 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 20152019 (USD MILLION) TABLE 103 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 20192025 (USD MILLION) TABLE 104 EUROPE: MARKET SIZE, BY VERTICAL, 20152019 (USD MILLION) TABLE 105 EUROPE: MARKET SIZE, BY VERTICAL, 20192025 (USD MILLION) TABLE 106 EUROPE: MARKET SIZE, BY COUNTRY, 20152019 (USD MILLION) TABLE 107 EUROPE: MARKET SIZE, BY COUNTRY, 20192025 (USD MILLION) 12.3.5 UNITED KINGDOM 12.3.6 GERMANY 12.3.7 FRANCE 12.3.8 REST OF EUROPE 12.4 ASIA PACIFIC 12.4.1 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 12.4.2 ASIA PACIFIC: COVID-19 IMPACT 12.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS 12.4.4 PERSONAL DATA PROTECTION ACT FIGURE 41 ASIA PACIFIC: MARKET SNAPSHOT TABLE 108 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 20152019 (USD MILLION) TABLE 109 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORM MARKET SIZE, BY COMPONENT, 20192025 (USD MILLION) TABLE 110 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 20152019 (USD MILLION) TABLE 111 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 20192025 (USD MILLION) TABLE 112 ASIA PACIFIC: MARKET SIZE, BY PROFESSIONAL SERVICE, 20162019 (USD MILLION) TABLE 113 ASIA PACIFIC: MARKET SIZE, BY PROFESSIONAL SERVICE, 20192025 (USD MILLION) TABLE 114 ASIA PACIFIC: MARKET SIZE, BY APPLICATION, 20152019 (USD MILLION) TABLE 115 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 20192025 (USD MILLION) TABLE 116 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 20152019 (USD MILLION) TABLE 117 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 20192025 (USD MILLION) TABLE 118 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 20152019 (USD MILLION) TABLE 119 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 20192025 (USD MILLION) TABLE 120 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORM MARKET SIZE, BY VERTICAL, 20152019 (USD MILLION) TABLE 121 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 20192025 (USD MILLION) TABLE 122 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 20152019 (USD MILLION) TABLE 123 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 20192025 (USD MILLION) 12.4.5 CHINA 12.4.6 JAPAN 12.4.7 INDIA 12.4.8 REST OF ASIA PACIFIC 12.5 MIDDLE EAST AND AFRICA 12.5.1 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 12.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 12.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS 12.5.4 PERSONAL DATA PROTECTION LAW TABLE 124 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COMPONENT, 20152019 (USD MILLION) TABLE 125 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COMPONENT, 20192025 (USD MILLION) TABLE 126 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORM MARKET SIZE, BY SERVICE, 20152019 (USD MILLION) TABLE 127 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE, 20192025 (USD MILLION) TABLE 128 MIDDLE EAST AND AFRICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 20162019 (USD MILLION) TABLE 129 MIDDLE EAST AND AFRICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 20192025 (USD MILLION) TABLE 130 MIDDLE EAST AND AFRICA: MARKET SIZE, BY APPLICATION, 20152019 (USD MILLION) TABLE 131 MIDDLE EAST AND AFRICA: MARKET SIZE, BY APPLICATION, 20192025 (USD MILLION) TABLE 132 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 20152019 (USD MILLION) TABLE 133 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 20192025 (USD MILLION) TABLE 134 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 20152019 (USD MILLION) TABLE 135 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 20192025 (USD MILLION) TABLE 136 MIDDLE EAST AND AFRICA:MARKET SIZE, BY VERTICAL, 20152019 (USD MILLION) TABLE 137 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS SIZE, BY VERTICAL, 20192025 (USD MILLION) TABLE 138 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 20152019 (USD MILLION) TABLE 139 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 20192025 (USD MILLION) 12.5.5 KINGDOM OF SAUDI ARABIA 12.5.6 UNITED ARAB EMIRATES 12.5.7 SOUTH AFRICA 12.5.8 REST OF MIDDLE EAST 12.6 LATIN AMERICA 12.6.1 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 12.6.2 LATIN AMERICA: COVID-19 12.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS 12.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS TABLE 140 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 20152019 (USD MILLION) TABLE 141 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 20192025 (USD MILLION) TABLE 142 LATIN AMERICA: MARKET SIZE, BY SERVICE, 20152019 (USD MILLION) TABLE 143 LATIN AMERICA: MARKET SIZE, BY SERVICE, 20192025 (USD MILLION) TABLE 144 LATIN AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 20152019 (USD MILLION) TABLE 145 LATIN AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 20192025 (USD MILLION) TABLE 146 LATIN AMERICA: MARKET SIZE, BY APPLICATION, 20152019 (USD MILLION) TABLE 147 LATIN AMERICA: CUSTOMER SUCCESS PLATFORM MARKET SIZE, BY APPLICATION, 20192025 (USD MILLION) TABLE 148 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 20152019 (USD MILLION) TABLE 149 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 20192025 (USD MILLION) TABLE 150 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 20152019 (USD MILLION) TABLE 151 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 20192025 (USD MILLION) TABLE 152 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 20152019 (USD MILLION) TABLE 153 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 20192025 (USD MILLION) TABLE 154 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 20152019 (USD MILLION) TABLE 155 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 20192025 (USD MILLION) 12.6.5 BRAZIL 12.6.6 MEXICO 12.6.7 REST OF LATIN AMERICA, 13 COMPETITIVE LANDSCAPE (Page No. The demand for cloud-based solutions is increasing due to the reliable, scalable, flexible, and efficient IT management nature of these solutions. [306 Pages Report] The global customer success platforms market size is expected to grow from USD 1.0 billion in 2020 to USD 2.5 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 20.4% during the forecast period. It also throws light on the regional impact of COVID-19 in the customer success platforms market. 80% of fortune 2000 companies rely on our research to identify new revenue sources. It also revealed their current usage of customer success platforms and services, and its effect on the overall customer success platforms market. Small enterprises are keen on adopting advanced solutions to combine real-time self-service analytics with cloud-based solutions and enhance the market growth in the fastest possible time with minimal capital investments. The primary sources were mainly industry experts from the core and related industries, preferred customer success platform providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. - 70) 4.1 ATTRACTIVE OPPORTUNITIES IN THE CUSTOMER SUCCESS PLATFORMS MARKET FIGURE 22 GROWING DEMAND FOR ADVANCED ANALYTICAL-BASED SOLUTIONS TO MONITOR CUSTOMER SCORES AND REDUCE CHURN RATE TO DRIVE THE GROWTH OF THE MARKET 4.2 MARKET: TOP 3 APPLICATION FIGURE 23 REPORTING AND ANALYTICS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 4.3 MARKET: BY COMPONENT AND TOP 3 VERTICAL FIGURE 24 PLATFORMS SEGMENT AND BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO HOLD HIGH MARKET SHARES IN 2020 4.4 MARKET: BY REGION FIGURE 25 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2020, 5 MARKET OVERVIEW (Page No. Without being explicitly programmed, ML-enabled customer success platforms utilize data to generate accurate insights. Others (revenue management, customer engagement, Others (education, Media and Entertainment, and Travel and Hosptality). - 91) FIGURE 30 MARKET TO WITNESS A MINOR DECLINE BETWEEN 2020 AND 2021, 7 CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT (Page No. With offices, educational institutions, and manufacturing facilities shutting down for an indefinite period; major sports and events being postponed; and work-from-home and social distancing policies in effect, businesses are increasingly looking for technologies to assist them in these difficult times. The research methodology used to estimate the market size includes the following: With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using this study. Cloud-based customer success platforms provide highly scalable tools that offer easy data storage and access. Customer success platforms have emerged as crucial elements in sales and marketing optimization, as they allow marketers and sales executives to directly engage with their target audience based on insights gathered from data. To analyze the impact of the COVID-19 pandemic on the customer success platforms market. Salesforce (US), Cisco (US), HubSpot (US), Gainsight (US), Freshworks (US), Totango (US), Amity (Canada), Strikedeck (US), ChurnZero (US), SmartKarrot (US), ClientSuccess (US), Bolstra (US), UserIQ (US), Planhat (Sweden), Salesmachine (US), Catalyst (US), AppsForOps (Australia), Armatic (US), CustomerSuccessBox (US), Clientshare (UK), Wootric (US), ZoomInfo (US), Akita (Ireland), Intercom (US), WalkMe (US), and Custify (Romania). Primary interviews were conducted to gather insights such as market statistics, data of revenue collected from the solutions and services, market breakups, market size estimations, market forecasting, and data triangulation. If there is a certain change needed in the product by a customer and it is not well correlated with the manufacturing and research domain of the organization, it can create disinterest in the mind of the customer for the product. Moreover, the platform enables the personalization engine to be used by the end users and automates multi-channel campaigns to enhance customer data. The market size, in terms of value, was determined through primary and secondary research processes. By deploying appropriate cloud-based solutions, organizations proactively address the concerns related to real-time optimization and make faster decisions, thereby improving the overall operational efficiency. Global top 2000 strategist rely on us for their growth strategies. In light of this monumental shift to remote working and cloud-based technologies, the long-term effects of COVID-19 as a catalyst for change in all aspects of life would be profound, and a strong instance of this can be found in the contact center industry. Thus, it is difficult to synchronize the customer data in general format from each touchpoint. AI can make CRMs and customer success applications smarter through the use of advanced algorithms. - 49) 2.1 RESEARCH DATA FIGURE 6 CUSTOMER SUCCESS PLATFORMS MARKET: RESEARCH DESIGN 2.1.1 SECONDARY DATA 2.1.2 PRIMARY DATA TABLE 2 PRIMARY INTERVIEWS 2.1.2.1 Breakup of primary profiles 2.1.2.2 Key industry insights 2.2 MARKET BREAKUP AND DATA TRIANGULATION FIGURE 7 DATA TRIANGULATION 2.3 MARKET SIZE ESTIMATION FIGURE 8 CUSTOMER SUCCESS PLATFORMS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 2.3.1 TOP-DOWN APPROACH 2.3.2 BOTTOM-UP APPROACH FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY APPROACH 1 (SUPPLY SIDE): REVENUE OF PLATFORMS/SERVICES OF THE MARKET FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY APPROACH 2 BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL PLATFORMS/SERVICES OF THE MARKET FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGYAPPROACH 3BOTTOM-UP (DEMAND SIDE): SHARE OF CUSTOMER SUCCESS PLATFORMS THROUGH OVERALL CUSTOMER SUCCESS PLATFORMS SPENDING 2.4 MARKET FORECAST TABLE 3 FACTOR ANALYSIS 2.5 COMPANY EVALUATION MATRIX METHODOLOGY FIGURE 12 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 2.6 STARTUP/SME COMPETITIVE EVALUATION QUADRANT METHODOLOGY FIGURE 13 STARTUP/SME COMPANY EVALUATION QUADRANT: CRITERIA WEIGHTAGE 2.7 ASSUMPTIONS FOR THE STUDY 2.8 LIMITATIONS OF THE STUDY 2.9 IMPLICATIONS OF COVID-19 ON CUSTOMER SUCCESS PLATFORMS MARKET, 3 EXECUTIVE SUMMARY (Page No. The increasing number of players across different regions is further expected to drive the customer success platforms market. The primary sources from the supply side included various industry experts, such as Chief Experience Officers (CXOs), Vice Presidents (VPs), directors from business development, marketing, product development/innovation teams, and related key executives from customer success platforms, vendors, SIs, professional service providers, industry associations, and key opinion leaders. The bottom-up procedure was used to arrive at the overall market size of the global customer success platforms market using the revenues and offerings of the key companies in the market. The adoption of cloud-based customer success platforms has driven the adoption of customer success platforms among small enterprises and is expected to increase due to continuous Research and Development (R&D) investments by vendors. It illustrates the pre- and post- COVID-19 market scenario. According to SmartKarrot, a customer success platforms is a single unified platform that connects 360-degree views to actionable insights across the customer journey. Secondary research was mainly used to obtain key information about the industrys value chain and supply chain. This gathered data differs from one another, making it difficult for organizations to combine it, since it has to be structured in different forms. In May 2020, Gainsight, the Customer Success company announced the first complete customer success ecosystemGainsight Sightline, the only community-enhanced customer success technology exchange in the market.