I also purchased woman's slack dress pants, when I went to try on at home they had vaginal discharge in them. Effective January 22, 2023, we will fully implement a 14-day return policy for Apparel items only. It is battery operated. Took it back the same day for a refund, the lady told me no refunds are given not even store credit. Due to Covid the dressing rooms are closed so you are told it's ok to try them on at home and return the ones that don't fit for a store credit. And that's when the feather's started to fly! I have called district officedoubt they willl call back. +++ Please have some games about top spender winner weekly and monthly. We will sort through and determine what can be used and if we can, we will recycle the items that can not. Got a game that wasn't scratched and in good condition but doesn't save any of the game play so all my gaming was deleted , this wasn't warned about when I bought the game. I even told them the internet states that I could get a gift card for the item (store voucher) I had the original receipt with me. Please shop at the Salvation Army stores instead of supporting their fraudulent practices!!! Every 30 - 45 minutes, the crew will pull 20-25 tables with older merchandise from the floor and add 20 - 25 tables with new goods. They should be investigated. It's a recycle business. This was the store in Lexington, TN. I used to be a regular customer but not anymore. We have a hospice that sells and takes donations - they will be my #1 go to for donations and purchases. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? I JUST WENT BACK TO THE DROP OFF ON THE SIDE OF THE SAME STORE AND DONATED THE GROUND AND O YES I WILL GO BACK IN THE STORE AND WHAT THE WILL BE SELLING IT AGAIN FOR MY $60. They said no and were treating me like I was crazy. IF GW cares at all, they could train their people even better than before Covid and take time to help them understand why it matters. You cannot use the fitting rooms in these stores so you are buying blind. We find that goodwill-to-sales strongly and negatively predicts the cross-section of U.S. stock returns, especially among firms with cross-industry M&As and firms with overconfident CEOs. I don't care where the money goes..people that shop here usually do so because they can't afford retail prices and are willing to buy into your crap about "helping people" when we all know where the money goes. I purchased a computer cord and every thing that goes inside got home to put it together the cord does not work computer parts is wrong I am out of over $60.00 dollars then I have 7 days to return now they don't have the right parts what will goodwill just keep my money I just want my computer parts which they don't have that is not good business.it you but something that is wrong or does not work. New return policy stinks , store credit only , Really !!! Goodwill, you can claim you are doing this to protect your employees all you like, but in reality, you are only hurting yourselves with this ridiculous new policy. To get any benefit from itemizing, your deductible personal expenses have to be greater than your standard deduction amount. I then asked if I could get store credit and she said they don't do that. They even have merchandise on the floor that is so stained, ripped, disgusting I wouldn't give it to my doglike a pair of shorts I found that had old dried blood in the crotch!! It's up repairable since it is silk embroidered. Everyone I encountered from the staff was polite. Goodwill refunds in the form of store gift cards. I think it is very interested. Then we should have been told at check out or signs postedneither of which happened. The sad part is now the prices on the used items are now higher than a brand new one at Wal-Mart and other places. When I went in to exchange it, they gave me a receipt for store credit. I looked around to see if there was anything else I wanted. Beware of the time of your purchase because it's only 7 days that they allow you to return an item! I had about 3.50 extra and was forced to spend it in the store that momentin the checkout line. Me and my grandmother was in one here in Gladewater tx and she found a cover up shirt she like and the price tag was on it when she got it off the rack,but when we got ready to check out the price tag came off and I had it in my hand and they still would not let us get it. Frequently Asked Questions Thank you for shopping at Goodwill's network of 19 stores and boutiques in the Greater Cincinnati area. This is fraud. Not the case any more. Clothes did not fit, took back three days later with original receipt. OK. CREATE JOBS. I am a senior and it is most difficult to wrestle the item into my car just to take it to another store. Goodwill Industries International Inc., often shortened in speech and writing to Goodwill (stylized as goodwill), is an American nonprofit 501(c)(3) organization that provides job training, employment placement services, and other community-based programs for people who have barriers to their employment. Charged me 2 times and when I went back with receipt and bank statement the next day, guy says that check would be mailed! This card can be used at any Goodwill Store & Donation Center in the following counties in Southeastern Wisconsin and Illinois. Goodwill gives back NOTHING! I was issued an instore credit card for some items I returned. Questions. This is premeditated fraud! The actual refunds cannot exceed the original price of the products, but the goodwill refund can. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. I bought a mocicrowave there and while I understand that those products are sold "as is" I plugged it in and let it run for a full min. It felt frustrating and sad.. I was shocked when I found out yesterday the Goodwill store will issue a refund to the debit card I paid with within 7 days of purchase. We accept return or exchange within 14 days of the item (s) arrival to you if you are not 100% satisfied. Return and Payment Policy; Donate. Just shopped at Goodwill yesterday. Take it back and the next day it is back on the shelf waiting for someone else to buy it. NEW! If Goodwill has changed their policies and sell you junk that you can't return (even for store credit) then they have just lost a loyal customer. The woman was degrading rude and downright not a nice person. Not good business practice. I can understand that the dressing rooms are closed right now. Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. SNAP EBT Benefits For Eligible Purchases. But, when good will inspect an item, price I it and display it for sale and the item turns out to be not what it's supposed to be, then I think the customer is totally illegible for his money. I need the receipt for my credit card records. When buying a jacket i get home and find that its sleeves are too short for my husband. I frequently shop at Goodwill. What free donations became more expensive? I buy AND DONATE at the Goodwill. All stores in Stark County will remain closed until Friday, but donations will be accepted at all sites. You According to the Goodwill return policy, there are certain products that the store will not accept for a return. Quickly move out of the way when you hear "Cart moving.". You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. Seems like that would expose the item to more germs/virus than letting people try it on there. Monetary Gifts; More Ways to Give; Time; Corporate Partnerships; Goods; Vehicles; Calculate Impact; Education & Job Training. Through the sale of donated items in our stores, we fund employment and training programs that help people find hope, opportunity and jobs. I also noticed that your prices are beyond ridiculous but even more or the same as new. or something for your MONEY Winston salem n c 27127. I hate the new return policy in Tennessee. I realized they must have come from one of the locations I visited on my outing. Bought a broken purse which I didnt see it until I got home, after 3 days came back to return they said i cant cus it not clothing. And this is the first time I have ever tried to return a item. I called them before I went to take the projector back to see if they were going to be open and she told me on the phone that I couldn't get a cash refund and Only store credit so I'm not sure exactly what wind down in this scenario but I think I'm pretty sure God stepped in so I didn't have to lose my composure and cause a stink in front of everyone but I will say to Goodwill you should post your refund policy somewhere on the wall before people make a purchase so they can't say they didn't know until after the purchase. It just doesn't seem right that they come out ahead over my misfortune. Had I known I wouldn't have made the purchase. I will no longer purchase from good will until they change it back, Purchased a 50inch tv from goodwill and hooked it up when I got home and 2weeks later I kept smelling something burnt and couldn't find it out till I got close to the tv and it was having a burned smell coming from the back I unplugged it just think had we kept using the tv it could have started a fire that's sad that they will sell items like this and it could have been worst I'm filing a complaint with the state attorney general this is unacceptable. She took it down but would not allow me to take with me as I shopped further. Just wanted all to be aware of this. Now My sister has returned home and will be stuck with clothing that may not fit. This is unacceptable because the item was told working is broken. Unpriced items will be reprocessed at an undisclosed time. If you have purchased a Goodwill item, you should act quickly because of the following reasons. Purchased some kids UGG boots and the were ruined inside. No problem right? Most employees cross board are fine. She apologized but still couldn't help me. I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. Goodwill Industries of Northwest North Carolina is a nonprofit organization that has served the community since 1926. I don't question those complaints registered here; but as a Goodwill customer for the past 70 years I obviously think they're at least "okay". These sales are a significant source of revenue for Goodwill. In 2019, Goodwill served more than 25 million individuals worldwide and helped more than 230,000 people train for careers in industries such as banking, IT and health care, to name a few, and get the supportive services they needed to be successful, such as English language . I highly recommend not bothering to go to that particular goodwill store they give goodwill a bad name there for sure !!!!! There is no special equipment needed to test a set of headphones. Simply request an exchange by visiting the Goodwill store. I bought a electronic sewing machine for 130.00 and a robot vacuum cleaner for 46.99 (that the manufacturer will not provide a manual for when called because I didn't purchase from a regular retailer) and have to buy a battery, and charging station for because they were no good.. he still kept saying until I have to ask him to stop and get over it. They have lost my business. However, we do need to refuse some items for being non-recyclable or containing hazardous materials. While most people recognize Goodwill as a retail chain, that is only a portion of the Goodwill story. Its the biggest one they had. 7 days for laptops, PC supplies, and video games. We went to the store in Citrus Heights, Ca. They're not even doing exchange right now while the dressing rooms are closed for COVID (because obviously trying on clothes alone in a dressing room before you buy them is a major vector for disease.) Ridiculous in my opinion. Checklists That, coupled will their 501 C-3 status for nonprofit makes to be a extremely profitable corporation I would say .